Customer Service Specialist I

Avantor is looking for Customer Service Specialist I who will work under moderate supervision, provide support to the sourcing function. Ensures the availability of materials in the supply chain, as scheduled, and the maintenance of inventory at minimum acceptable levels. Monitors inventory requests, production schedules and purchase requisitions to coordinate purchasing activities for current/anticipated demand of materials and services. Collects suppliers’ quotations and examines bids. Identifies and selects suppliers that meet the organization’s standards of price, quality and delivery.

MAJOR JOB DUTIES, RESPONSIBILITIES AND DELIVERABLES (KPIs)

·       Ensuring prompt vendor Set up & payments for open invoices, avoid being placed on hold (Vendor-VWR business continuity)

·       Handles internal/External customer communication in the processing, expediting, and troubleshooting of customer billing only orders.

·       Transition of Indirect Spend (FIORI) process US & EU ensuring on-time GR & payments to vendor

·       Converts FIORI expense with Revenue through SAP Customer billing. Utilizes multiple and often complex systems, programs, and monitors to research information.

·       Researches and resolves customer issues, handles requests for credits and other special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

·       Provides high-level, quality service, closely aligned with Onsite, to enable service growth.

·       Follows up with LPS team, and customers on any outstanding issues.

·       Observe and find opportunities to provide solutions.

·       Recommend areas for process improvement

·       Make decisions based on policies and past precedence, seeking guidance, as necessary.

·       Accountable performance metrics such as schedule adherence, productivity standards and quality standards.

·       Performs other projects as assigned.

QUALIFICATIONS (Education/training, experience, and certifications)

·       Bachelor’s degree a must

·       3+ years applicable experience in a customer relationship role, and experience with Inventory Management

·       Demonstrated problem-solving skills and resourcefulness, including Root Cause Analysis (RCA).

·       Intermediate computer skills are necessary; ability to work in multiple systems concurrently.

·       Technical proficiency with the ability to quickly learn proprietary systems.
 

 KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

·       Strong communication skills, both verbal and written

·       Ability to work with members of the immediate team, as well as employees in other departments, while demonstrating the ability to work independently.

·       Proven problem-solving skills and resourcefulness

·       Ability to manage multiple priorities in a fast-paced and complex environment

·       Good organization and time management skills

·       Attentive and active listening abilities

·       Ability to maintain composure and positive attitude during difficult times

·       Good knowledge of the SAP system, particularly in Inventory Operations and Order to Cash (OTC) processes

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

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3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation