Senior Volunteer Coordinator

Company:

Providence at Home with Compassus

 

Make a Meaningful Impact Through Volunteer Leadership

At Providence at Home with Compassus, volunteers play an essential role in supporting patients, families, and communities across hospice and palliative care programs. As a Senior Volunteer Services Coordinator, you’ll have the opportunity to lead, support, and grow a dedicated volunteer network while helping ensure compassionate, meaningful experiences for those we serve.

This position provides supervision and coordination for volunteers supporting a variety of Providence at Home with Compassus programs, including Hospice Adult Programs, Hospice and Palliative Care Pediatric Programs, Complementary Care, Grief Support, Camp Erin, and other programs.

You’ll be responsible for the full volunteer experience—from recruitment, screening, orientation, and training to assignment, ongoing supervision, retention, recognition, and support. As a member of the hospice team, you’ll also serve as a resource to other team members regarding volunteer services and contribute to the tracking, reporting, and administrative functions that support the Volunteer Services Program.

What You’ll Do

Lead and Support Volunteers

• Provides supervision to volunteers and complementary care providers by providing support, information, education, and feedback by phone, e-mail, and in person as necessary; documents and tracks volunteer communication and changes in status.

• Attends weekly interdisciplinary team meetings to get information and provide updates regarding volunteer assignments; communicates with hospice clinicians/staff by phone, via e-mail, and in person about volunteer assignments and volunteer issues.

• Tracks requests for volunteers, assigns volunteers to patients/clients, and tracks volunteer assignments.

• Ensures volunteer assignments are documented accurately in electronic medical records.

• Reviews and tracks volunteer documentation, including time sheets and entry of volunteer hours into databases.

• Corrects or amends documentation as necessary and follows up on documentation issues with volunteers.

• Provides back-up support to other Volunteer Services staff members.

Recruit, Train, and Develop Volunteers

• Interviews, screens and facilitates required intake process for new volunteers; ensures completion of orientation/training checklists.

• Collaborates with Grief Support Services and Volunteer Services to plan volunteer trainings; assists with training and education events and other special events as needed.

• Performs annual written evaluations of volunteer performance; tracks receipt of program evaluations returned by volunteers.

• Collaborates on design, writing, and editing of quarterly volunteer newsletter, and creates and/or contributes to other volunteer communication materials as necessary.

Support Camp Erin

As the Camp Erin designee, this position plays an important role in planning and supporting this meaningful grief-support experience for children and families.

• Ensures all materials (e.g., t-shirts, name tags) necessary for camp are selected, ordered and secured in a timely manner.

• Ensures appropriate maintenance and security of information related to camper applicants.

• Ensures serves as primary contact for triaging logistical camp needs during camp weekend.

• Ensures coordinates post-camp debriefing sessions and appreciation party for camp volunteers.

• Provides ongoing supervision and support to camp volunteers throughout development and implementation of camp.

Collaborate Across the Hospice Team

• Contributes to overall Hospice team function through effective time management and communication; utilizes critical thinking and problem-solving skills to address team issues.

• Provides information to prospective volunteers about volunteer program, including mailing volunteer brochures and applications; participates in community activities, networking, and public relations as needed.

• Collaborates with Grief Services Team and Volunteer Services Department to ensure compliance with all state, federal and Providence requirements.

• Responsible for maintaining awareness of professional Scope of Practice and Hospice Conditions of Participation.

• Adheres to Providence policies and procedures, and applicable regulations.

• Participates in Continuous Quality Improvement activities, identifies related issues and implements recommended changes as appropriate.

• Performs other duties as assigned.

What You’ll Bring

Education & Experience

Required:

• Bachelor's Degree Preferably a field related to health care or social services.

• Or equivalent educ/experience.

• Education Equivalencies - Associate's degree plus four years of work experience.

• 2 years Experience working with health care or social service organization.

• 1 year Experience in coordinating and implementing multifaceted events and/or trainings.

Preferred:

• Experience in volunteer recruitment, training, management and coordination issues.

• Experience with children and families in a bereavement setting.

Skills & Abilities

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate

Compensation range:  $27.92 -  $42.73 

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities

Compassus offers a comprehensive benefits package including, Medical, Dental, Vision, 401k and much more.

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Build a Rewarding Career with Compassus
At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others.

Your Career Journey Matters
We’re dedicated to helping you grow and succeed. Whether you’re pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.

The Compassus Advantage
•  Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter. 
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

Ready to Join?
At Compassus, your career is more than a job—it’s an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive.