Cash Collections Lead

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The Cash Collections Lead is responsible for ensuring efficient, accurate, and timely execution of the Order-to-Cash (OTC) process across the Region, covering billing, credit management, collections, disputes, posting, reconciliation, refunds, and pre-legal collections.

This role secures compliant, high-quality Accounts Receivable (AR) performance, protects cash flow, and strengthens financial discipline by actively managing customer credit exposure and payment behavior. The incumbent plays a critical role in optimizing Net Working Capital, improving collections efficiency, and ensuring robust governance and control adherence across Regional OTC processes.

As an integrated part of Regional Finance Leadership, the Regional AR FCO drives standardization, automation, and global program deployments, ensuring consistent execution and operational excellence across the Region.

Key Responsibilities

• E2E oversight of AR execution across billing, credit, posting, reconciliation, collections, disputes, refunds

• Provide expert guidance on OTC procedures and policies to ensure compliance and consistency.

• Manage financial risks and maintain robust internal controls across OTC processes.

• Customer payment behavior improvement and term governance

• Monitor OTC Performance KPIs at a Regional level, facilitate problem-solving and support resolution of complex issues, including those within execution COE-managed processes.

• Stakeholder management across non-finance functions

• Ensuring accurate and timely cash flow forecasts and collections performance

• Lead and coordinate OTC projects, ensuring timely delivery and alignment with strategic objectives.

• Pre-legal collections performance and case turnaround time

Education & Experience

• Bachelors / Master’s degree in Finance, Accounting, or related field.

• Minimum 7+ years of post-qualification experience with strong exposure to OTC / Accounts Receivable operations.

• Deep expertise in credit management, collections, dispute resolution, cash application, and pre-legal processes.

• Strong knowledge of working capital management and internal control frameworks.

• Experience leading or coordinating automation, system enhancements, or finance transformation initiatives.

• Familiarity with ERP systems (SAP/S4HANA or equivalent) preferred.

Key Skills

• Strong operational leadership capability within AR and collections environment.

• Deep understanding of credit governance, AR controls, and audit requirements.

• Strong analytical capability and decision-intelligence mindset.

• Upstream and downstream process knowledge across finance operations.

• Strong stakeholder management and influencing skills across matrix organization.

• Ability to lead teams through continuous improvement and transformation.

• Strong collaboration skills across finance and commercial teams.

• High integrity and governance mindset.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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