SaaS and Technology Platform Engineer

About this role

As the SaaS and Technology Platforms Engineer, you are responsible for the management, maintenance, integration and adoption of the key SaaS services that are used by the group such as Office365, Atlassian, Okta, Mimecast, Entra & Slack. Key core infrastructure applications such as Exchange, Active Directory and file services will be administered and maintained by this role.

This team is responsible for designing and implementing controls aligned to policy such as data governance and data lifecycle, Single Sign on, identity, licensing, cost optimisation and automation within each SaaS platform.

Skills and capabilities required are specialist technical skills in core Microsoft technologies like Active Directory and Exchange, as well as specialist technical skills in each of the SaaS platforms the group consumes. This team will ensure that the significant investment that the group has made in each SaaS technology product is realised through adoption, integration, and automation of processes within these platforms.

About you

We're looking for a technology professional with at least two years' experience in IT and a strong understanding of SaaS platforms and cloud technologies.

You'll have experience managing and optimising SaaS services, ensuring they deliver value through effective administration, automation and continuous improvement. You'll also bring knowledge of data governance, identity management, Single Sign-On (SSO), licensing and cost optimisation, helping to maintain secure, scalable and efficient technology environments.

You’ll bring:

• Tertiary qualifications in an IT related discipline

• Proven experience with the following technology types:

  • Microsoft Active Directory (Domain and Certificate Services), Exchange & AWS FSx

  • SaaS cloud solutions such as Office365 and related products (Code 2, Sharegate), Atlassian(Jira, JPD, JSM, Confluence), Okta, Mimecast, Slack

  • Okta (Directory, SSO, Workflows)

• Interpersonal skills, such as stakeholder engagement, communication skills, active listening and customer service oriented

• Advanced troubleshooting skills

• Demonstrated ability in managing technology projects, and vendor management

• Ability to multi-task, challenge the status quo and adapt to changes quickly

• Experience in administering management and monitoring systems

• Professional IT Certifications such as Microsoft 365 Administrator, Okta Certified Professional, ACP-120 Jira Administration for Cloud Certification (desirable)

Who we are

nib is a leader in private health insurance, disability support and health services, reshaping the industry through bold innovation, strategic disruption and trusted partnerships. We deliver great value health insurance and support services to protect, connect and empower you to access healthcare when and where you need.

We have a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, helping members and travellers make more informed healthcare decisions and generally live healthier lives. 

Diversity, equity and inclusion

We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles.

We’re committed to creating an accessible recruitment process and employment experience. If you require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at careers @nib.com.au.

Working at nib

Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs, designed for focus, connection, and collaboration. We’re committed to coming together with purpose.

Other benefits to support you at work (and play) include:

• New starter benefit to help set up a functional home workspace

• 50% discount on employee health insurance + 35% off travel insurance

• Opportunity to give back with paid volunteering leave supported by the nib foundation

• Access to our nib Well Program and corporate fitness discounts

• Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits

• 18 weeks paid parental leave for all new parents regardless of carer status

• 5 days paid cultural leave for First Nations peoples

• 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. 

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

Next steps: If successful, you will receive an email from Sapia.ai inviting you to complete an online, chat‑based assessment.