- Type
- Full-time
- Seniority
- Manager
- Source
- Workday
Description
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
What you will have an opportunity to do:
Your Role:
- Assume interim leadership of the Housekeeping department for assigned hotel or resort properties as needed.
- Oversee daily housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces consistently meet brand standards and cleanliness expectations.
- Lead, coach, and support housekeeping supervisors, inspectors, room attendants, housepersons, and laundry associates.
- Drive exceptional guest satisfaction through attention to cleanliness, room quality, and service excellence.
- Monitor labor productivity, scheduling, payroll, and staffing levels to align with operational and budgetary goals.
- Conduct regular room inspections and quality assurance audits to ensure compliance with company and brand standards.
- Assess housekeeping challenges quickly and implement corrective action plans to improve cleanliness scores, efficiency, and departmental performance.
- Coach, mentor, and train housekeeping team members to enhance performance, engagement, and accountability.
- Support smooth transitions during hotel openings, leadership changes, renovations, ownership changes, or staffing shortages.
- Partner with Front Office, Maintenance, and Operations teams to ensure seamless guest room readiness and service delivery.
- Manage inventory levels and oversee ordering, distribution, and control of housekeeping supplies, linens, uniforms, and equipment.
- Ensure compliance with all safety, sanitation, and regulatory requirements, including OSHA and company policies.
- Communicate effectively with property leadership, ownership groups, and corporate stakeholders regarding departmental performance and operational needs.
- Provide detailed handover documentation, operational assessments, and recommendations at the completion of each assignment.
What are we looking for?
Qualifications:
- Minimum of 3-5 years of progressive housekeeping leadership experience in hotels, resorts, or hospitality environments.
- Strong knowledge of housekeeping operations, labor management, inventory control, and quality assurance standards.
- Experience leading teams through operational challenges, transitions, openings, or periods of change.
- Proven ability to improve guest satisfaction scores and housekeeping performance metrics.
- Strong leadership, training, coaching, and team-building skills.
- Ability to travel extensively and work flexible schedules based on assignment needs.
- Excellent organizational, communication, and problem-solving abilities.
- Proficiency with hotel property management and housekeeping management systems preferred.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
