Business Support Administrator

Location: Leamington Spa
Salary: Up to £28,000 depending on experience
Hours: Monday–Friday, 9:00am–5:30pm + 1 in 4 Saturdays
Reports to: Operations Manager
Job Type: Full-Time

The Opportunity

We’re looking for a highly organised, switched-on Business Support Administrator to join a busy lettings and property management team in Leamington Spa.

This is a role for someone who understands that great administration is about more than ticking boxes. Your attention to detail, organisation and ability to stay one step ahead will help keep tenancies compliant, property managers supported and landlords and tenants receiving a first-class service.

You’ll be the person making sure the important things happen accurately, on time and without needing to be chased.

From tenancy agreements and deposit registration to compliance tracking, credit control and client communication, you’ll play a key role in keeping the wider operation running smoothly.

What You’ll Be Doing

Tenancy Administration

• Prepare and issue tenancy agreements, amendments and renewals.

• Ensure tenancy paperwork is accurate and completed correctly first time.

• Process amendments promptly, with a target turnaround of 48 hours.

• Maintain accurate and up-to-date tenancy records.

Deposits & Compliance

• Register deposits within the required statutory deadlines.

• Upload and maintain safety certificates and Right to Rent documentation.

• Monitor compliance dates and proactively flag anything approaching expiry.

• Help ensure the portfolio remains fully compliant and audit-ready.

Financial Administration

• Support credit control and follow up outstanding arrears.

• Raise and allocate fees accurately.

• Ensure financial administration is completed promptly and correctly.

• Escalate issues where further action is required.

Landlord & Tenant Communication

• Act as a professional first point of contact for landlord and tenant enquiries.

• Handle telephone and email queries confidently and efficiently.

• Resolve issues wherever possible, or ensure they reach the right person quickly.

• Build positive relationships through clear, helpful and professional communication.

Systems & Workflow

• Keep internal systems and workflows accurate and fully up to date.

• Ensure documentation and records are maintained correctly.

• Identify gaps, errors or inefficiencies and raise them with the appropriate person.

• Look for ways to improve processes rather than simply following them.

Supporting the Property Management Team

• Provide reliable administrative support to Property Managers and the wider lettings team.

• Assist with documentation, compliance tracking and coordination.

• Anticipate what the team needs and help keep work moving.

• Become someone the Property Management team can rely on without having to chase.

What We’re Looking For

You’ll be naturally organised, detail-focused and comfortable working in a busy environment.

You’ll ideally have experience within estate agency, lettings, property management, administration or a compliance-focused environment, although attitude, ownership and attention to detail are just as important.

We’re looking for someone who:

• Takes ownership and sees tasks through to completion.

• Has excellent attention to detail.

• Can manage multiple priorities without losing focus.

• Communicates confidently and professionally.

• Is comfortable handling difficult or sensitive conversations.

• Stays calm when things get busy.

• Is proactive rather than waiting to be told what to do.

• Spots mistakes and acts before they become problems.

• Has confidence using IT and property management systems.

• Wants to understand how their role contributes to the bigger picture.

The Personality That Will Thrive Here

This isn't a role for someone who simply wants to process paperwork and go home.

You'll thrive if you’re the person who thinks:

“I’ve spotted a problem — I’ll sort it.”

You care about getting things right, not just getting them done.

You’re comfortable asking questions, challenging a process when something doesn’t make sense and suggesting a better way of doing things.

When the office gets busy, you don’t disappear. You prioritise, communicate and crack on.

And when a landlord or tenant calls with a problem, your first instinct is to help, not pass them from one person to another.

What Does Success Look Like?

In this role, success means:

• Tenancy paperwork is accurate and completed on time.

• Deposits are registered within statutory deadlines.

• Compliance documents are tracked and never allowed to lapse unnecessarily.

• Arrears and financial administration are dealt with promptly.

• Landlords and tenants receive professional, responsive communication.

• Property Managers have the administrative support they need without having to chase.

• Systems and records are accurate and up to date.

• You identify opportunities to improve the way the business operates.

What’s In It For You?

• Salary up to £28,000, depending on experience.

• Monday–Friday, 9:00am–5:30pm.

• 1 in 4 Saturdays.

• Join a supportive, down-to-earth team within a well-regarded local agency.

• ARLA/Propertymark qualification support for those looking to develop professionally.

• Genuine opportunities to progress your career into Lettings or Property Management.

• A role where your contribution genuinely makes a difference.

• The opportunity to develop your property knowledge and take on increasing responsibility.

The Bottom Line

If you’re organised, proactive and take genuine pride in getting things right, this could be a great opportunity to build your career within lettings and property management.

We’re looking for someone who wants to be more than an administrator.

We want someone who becomes an essential part of the team.