Store Manager

Insta-Cash Pawn is looking for individuals to join our team. This is a dual position, Store Manager in Henderson, and Area Supervisor over three other stores. A minimum 5 years management experience in the pawn industry is required. We offer great benefits, employer paid life insurance, paid vacation, sick time and four paid holidays off. We offer competitive wages with opportunities to be as successful as you choose to be!

As a Store Manager at Insta-Cash Pawn, an employee is responsible for managing the daily financial and operational performance by supporting and enforcing all Company policies, procedures and programs. 

Responsibilities include, but are not limited to:
a) enforcement of all company policy and procedures
b) in conjunction with Human Resources, recruit, hire, train and retrain employees
c) execute new policies, procedures and programs as developed by the company
d) manage customer service initiatives and complaints
e) manage overall store operations
f) communication of company objectives to store level employees 
g) provide recommended changes to company policy, procedure and programs, as necessary, to grow the business.

This position reports directly their Area Supervisor.

Primary Job Responsibilities and Accountabilities

1. Drive Loan Balance Growth, Sales and Profitability
   • Responsible to drive area loan balance growth, sales and profit plans to pre-determined goals through successful leadership, organizational plans, customer service and outstanding execution of all field operations strategies, consistently across all stores.
   • Know and manage the business by effectively utilizing Goals & Objectives, assessing individual store results and developing specific actions directly related to growth.
   • Lead and direct the development of store level loan balance and sales goals and action plans for store teams directly tied into measurable results along with timely and consistent execution.
   • Know our customers by interacting with the customers on the pawn counter and sales floor by observing loan and shopping behaviors and employee/customer experience.
   • Responsible to ensure that all employees within the assigned region are current with product knowledge, product use and product value through a commitment to formalized training and development within prescribed time lines and standards.
   • Accountable to ensure that trends of underperformance are formally addressed, with clearly outlined performance improvement plans.

• Ensure accurate completion and maintenance of regulations in place by the Bureau of Alcohol, Tobacco, Firearms and Explosives.
• Ensure accurate completion and maintenance of regulations in place by the Texas Office of Consumer Credit Commissioner.

2. Customer Engagement
   • Focus on Customer engagement through quality, ideas, acknowledgment and inspiration, which leads to an emotional and loyal brand/customer attachment.
   • Ensure that all employees greet, engage, demonstrate, inspire and manage the floor and customer flow towards an outstanding in store customer experience.
   • Set high expectations for excellent customer service and hold the management team accountable to the measurable results associated.

3. Control Store Inventory
   • Ensure that each store employee is trained and compliant with all basic inventory management processes including strategic pricing and inventory turn standards ultimately leading to optimal loan and inventory yields.
   • Ensure that each store is accurately utilizing all marketing and inventory labels in order to maintain visual/merchandising company standards, coupled with an outstanding customer engagement culture.
   • The store merchandising environment must be deliberately focused on getting a customer excited about the uniqueness of the merchandise and the possibilities that may exist.

4. Recruitment/Hiring/Training and Retention of Top Talent
   • Ensure the overall ‘people plan’ of the area reflects high standards and succession planning, coupled with consistent mentoring and leadership development.
   • Manage stores to work within labor scheduling models which best meet customer needs.
   •  Ensure stores have bench strength for future management needs both in existing and new markets.
   • Responsible to maintain a current career path/employee assessment overview of each store team.

5. Operations
   • Manage store management teams to successful company, local, state, federal and human resource compliance standards.   
   • Understand and administer the HR policies and procedures and ensure compliance with them, consistently between stores.

6. Communication
   • Responsible for consistently and effectively communicating the company objectives to store team members.
   • Responsible for consistently and effectively communicating the store's improvement plan(s) to the Area Supervisor (weekly at minimum) via conference calls and email.

Skills, Abilities and Characteristics

• Carry out company policies.

• Plan short-range action-steps to carry out goals set by the level above.
• Organize the work group, and assign and delegate projects to subordinates.
• Direct tasks, jobs and projects.
• Train, lead, and motivate subordinates, and develop group cohesiveness.
• Solve routine daily problems.
• Control or evaluate performance of subordinates and the department - performance appraisals.
• Discipline subordinates.
• Results-oriented and proven track record in achieving goals
• Outstanding leadership skills. 
• Inspiring interpersonal effectiveness to lead team, train talent and effect change.
• Superior ability to establish and maintain relationships quickly and easily
• Self-confidence
• Superior organizational and people skills
• Superior strategic and analytical thinking ability
• Ability to be flexible, learn quickly, and adapt to change
• Ability to plan and meet deadlines
• Ability to operate both independently and in a directed team effort
• Professional demeanor and appearance
• Attention to and respect for confidentiality
• Innovative
• Detail oriented
• Possess an “outgoing” personality which demonstrates enthusiasm and a sense of humor
• Willing to be a “doer” and “influencer”

Job Specifications

• Associate’s Degree or Related Experience Required
• Must meet all eligibility requirements for a Pawnbroker License in the State of Texas
• Must pass drug test
• Proficient in all Microsoft Office Programs
• Ability to utilize a computer
• Proactive nature

Physical Requirements

• Ability to work in a demanding retail environment.
• Must be able to lift 50 lbs.