Credit Resolution Specialist II

EDUCATION AND EXPERIENCE

• Bachelor's degree in business administration, Finance, or a related field, or equivalent experience.
• Five (5) or more years of progressively responsible banking or related agricultural lending experience.

JOB SUMMARY

• The Credit Resolution Specialist II monitors and manages a portfolio of high-risk loans assigned to the Credit Resolution Group (CRG), with emphasis on accounts in active collection or liquidation. Works collaboratively with lending staff, legal counsel, fee appraisers, and management to execute distressed loan restructuring plans aimed at restoring borrower viability, securing collateral, and resolving credit issues. Handles mid-level but complex loans that require sound judgment, strategic thinking, and creativity to navigate resolution pathways with minimal oversight

• Leads and coordinates collection actions, including issuing formal correspondence such as distressed loan restructuring notices and demand letters. Executes appropriate distress loan restructuring plans and liquidation strategies while ensuring compliance with all applicable regulations and borrower rights.

• Analyzes borrower financials—including balance sheets, income statements, cash flows, collateral valuations, and performance trends—to inform credit decisions and support resolution planning. May develop and recommend approval of minimum auction reserves and foreclosure bids or approve them within delegated authority.

• Maintains accurate records and monitors loan comments for accounts 30 days or more past due. Contacts past due borrowers to assess financial condition and determine signs of distress. If hardship is identified, initiates the appropriate restructuring process in accordance with Association policy.

ESSENTIAL FUNCTIONS

• Works closely with lending staff, legal counsel, fee appraisers, and management to execute action plans for the collection and resolution of distressed loans.
• Leads and coordinates collection actions and related correspondence, including distressed loan restructuring notices, demand letters, and formal action plans.
• Analyzes borrower financials—including balance sheets, income statements, cash flows, collateral valuations, and performance trends—to support credit decisions and resolution strategies.
• Executes appropriate collection and liquidation actions, ensuring compliance with all applicable regulations and debtor rights, and provides timely communication and reporting of actions taken.
• Engages external resources such as collection agents, appraisers, service contractors, and brokers to support recovery efforts and accomplish defined objectives.
• Advises credit analysts and lenders on loan structure, pricing, documentation, and risk mitigation strategies for distressed or trending accounts.
• May develop and recommend approval of minimum auction reserves and foreclosure bids, or approve them within delegated authority.
• Manages non-earning and distressed loans within the assigned portfolio in accordance with Association policies, working directly with borrowers to pursue restructuring, financial counseling, or resolution strategies. If recovery is not feasible, prepares loans for exit through appropriate disposition channels.
• Assists in preparing specific allowance reports and detailed collection plans for managing distressed loans.
• Monitors and documents loan comments for accounts 30 days or more past due and submits progress reports and updates to management on acquired property and selected special assets.
• Contacts past due borrowers to assess financial condition and determine signs of distress. If hardship is identified, initiates the restructuring process by issuing formal notices in accordance with policy.
• Collaborates with relationship managers, credit analysts, and regional leadership to develop tailored restructuring plans or forbearance agreements aimed at restoring borrower viability.
• Serves as the primary customer contact or supports lenders in developing and implementing appropriate credit strategies.
• Mentors junior Credit Resolution Group Specialists and contributes to team development and knowledge sharing.
• Works closely with external legal counsel to manage borrower relationships undergoing bankruptcy, ensuring legal compliance and alignment with Association policies. Provides input on filings, coordinates strategy, and maintains communication between legal teams and internal stakeholders.

REQUIRED SKILLS

• General knowledge of accounting/financial systems.
• Specialized knowledge of accounting/finance principles.
• Specialized knowledge of loan term negotiation, accounting standards, banking regulations, operations, and credit practices.
• Skill in financial analysis of general commercial credits.
• Skills in oral and written communication.
• Basic skill level in the use of various loan analysis software programs.
• Basic skill level in Microsoft Office applications.
• Ability to perform basic to intermediate-level accounting/financial analyses under moderate supervision.

DISCLAIMER

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO - Know Your Rights and Pay Transparency Statement.