Location

SAINT LOUIS, MO 63110

Scheduled Hours

40

Position Summary

Directs the clinical activities of the office, supervises, coordinates, and provides leadership functions for clerical staff, medical assistants, and nurses in conjunction with the physicians of the practice. Oversees personnel matters, maintains reports and acts as liaison between the office, Washington University, and the BJH hospital system.

Job Description

• Plans, coordinates and implements operations of the practice including assistance with development and maintenance of efficient procedures and oversees administrative and clinical operations.
• Interacts and collaborates with clinicians to provide direction and oversight of schedules and workflows.
• Reviews, assists, promotes and maintains development of office policies and procedures
• Facilitates educational opportunities for staff to ensure compliance with WU and regulatory guidelines.
• Reviews clinician and staff productivity and metrics, including appointment, referral, and billing data
• Assesses new procedure implementation, including research of viability, education, privileging, billing, and tracking
• Maintains job descriptions for office, manages role posting and interviewing of new employees, acts to resolve personnel problems, prepares and approves staff schedules
• Supervises the management of personnel, maintains records, makes hiring recommendations, evaluations, counseling, and terminations. Manages time reporting and other changes affecting payroll. Submits payroll for processing.
• Supervises front desk staff including Pain-Psych co-pay collection process, timely completion of charge entry and maintenance of billing edits.
• Functions as working supervisor by filling in to cover front desk, medical records, and billing functions.
• Assists in preparation and distribution of monthly reports such as financial reports and patient requested reports
• Assists with the utilization planning of space and facilities for clinics
• Attends regularly scheduled staff and clinical meetings, including FPP COC, clinical taskforce and monthly and bi-monthly site meetings with clinical leadership. Is onsite at each clinical location once per week.
• Acts as a liaison between clinical staff and clinicians, WUSM and BJH, creating and maintaining a positive relationship. Coordinate the standardization of policies and practices with hospitals, department, and Medical School administration.
• Manages EPIC use, access and processes, acts as a liaison between clinicians, clinical staff, WUCAT, FPP, OpTIme, Ambulatory and AI teams
• Provides oversight to patient communications including, warning, and dismissal letters. Manages clinician change requests
• Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment
• Exposure to blood-borne pathogens
• Patient care setting

Physical Effort

• Typically sitting at desk or table
• Repetitive wrist, hand, or finger movement
• Occasional lifting (25 lbs or less)

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Physician Practice Management (2 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Allscripts, Communication, Computer Literacy, Email Systems, Epic Applications, IDX Systems, Interpersonal Communication, Knowledge Management Systems, Leadership, Microsoft Office, Online Programs, Organizing, Physician Offices

Grade

C12

Salary Range

$64,300.00 - $99,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.