- Salary
- $135k – $220k/yr
- Location
- Anywhere - US
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Success
- Experience
- 5+ years
- Clearance
- Required
- Source
- Lever
Description
We are seeking a Senior Platform Services Engineer to join our Platform Services team within Customer Success. This role is central to deploying, operating, and supporting the Istari platform across customer environments, from pre-sales technical scoping through production operations and ongoing support.
This engineer will work directly with customers and cross-functionally with sales, product engineering, and infrastructure teams to deliver reliable, secure platform deployments. Our customers include defense, aerospace, and commercial organizations operating in regulated, security-sensitive environments; this engineer should be comfortable operating within established security and compliance baselines across AWS GovCloud, Azure IL5, on-premises, and air-gapped networks.
The ideal candidate combines strong hands-on infrastructure expertise with customer-facing communication skills, a consulting mindset, and a bias toward automation.
