Customer Support Representative

Customer Support

• Respond to customer inquiries via email, telephone, and live chat.
• Provide prompt, accurate, and professional assistance to customers.
• Handle product, subscription, access, account, billing, and technical support inquiries.
• Investigate customer concerns and provide appropriate resolutions.
• Escalate complex issues to specialized support teams when required.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.

Case Management

• Create, update, and document customer interactions within ticketing systems.
• Track and manage support cases through resolution.
• Ensure all customer contacts are properly logged and categorized.
• Follow established workflows and processes for issue resolution.

Qualifications:

• Bachelor's degree in any field or at least 2 years completed in college with no back subjects/incomplete units.
• At least 2 years and above BPO/shared service or relevant experience
• Experience with calls, chat and email support
• Above average to excellent communication skills
• Basic knowledge of computer applications and MS Office applications
• Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently
• Willing to work on business unit holidays and/or render overtime when necessary
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
• Amenable to work in REPH Manila site
• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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