Customer Success Manager

Who we are

Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more here.

What you’ll do

• Build trusted customer relationships with practitioners as well as executive sponsors, acting as a trusted advisor for accounts

• Own your customer portfolio end-to-end: health, ROI delivery, renewals, and expansion (in close collaboration with Sales), while liaising with the right internal teams to ensure outcomes are achieved.

• Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency

• Working with product management to surface customer requests and help translate customer feedback into product requirements

What you’ll bring

• Proven experience in SaaS/Fintech in a customer-facing role, ideally as a Customer Success Manager, Account Manager or Consultant.

• Ability to multi-thread across complex accounts, building relationships with IT, Operations, Business teams, and executives.

• Demonstrated ability to create success plans to drive measurable ROI for customers, ensuring healthy renewals and account growth.

• Consistent track record of (over) achieving targets and goals

• Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners/affiliates involved in the ecosystem

What you’ll get

Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being.

• Competitive base salary

• Company equity for all

• Learning and development opportunities

• Hybrid/Remote working (location dependant)

• 60 day working abroad

• 4 week paid sabbatical after 5 years service

Let's connect!

Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers. Check out our Insights Hub for industry insights, Mambu blogs, webinars, and upcoming events.

 

As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

 

At Mambu, we encourage all interested candidates to apply, even if they don't meet every listed qualification, as we value diversity and recognize that experience doesn't always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact [email protected].