Water Efficiency Field Performance Manager

Location: We offer hybrid working between office, home and sites across our region. Our primary office location for this role is Durrington. 

Contract Type: Permanent 

Hours: 37 hours per week, Monday - Friday 

Salary: Competitive salary commensurate to experience 

Job Overview 

We are pleased to be recruiting for a Water Efficiency Field Performance Manager to lead the mobilisation and delivery of Southern Water's new in-house Water Efficiency Audit Programme, a c.£3m annual demand reduction programme that plays a critical role in our regulatory and long-term water resource objectives. 

This is a rare opportunity to build a new field operation from the ground up. You will have end-to-end accountability for translating our water efficiency strategy into a practical, high-performing service, establishing the operating model, ways of working, controls and performance measures needed to deliver at scale across our region. 

Leading a team of Water Efficiency Field Engineers and Customer Engagement Officers, you will oversee domestic and non-household water audits and interventions, ensuring the programme achieves measurable reductions in Per Capita Consumption and business water demand while delivering strong customer participation, service quality and return on investment. 

Working closely with the Water Efficiency Programme Lead and senior stakeholders across Southern Water, you will own operational delivery, workforce planning, customer experience, financial performance, health and safety, compliance and continuous improvement. You will use data and insight to identify risks, improve performance and maximise the programme's contribution to water resource resilience and our environmental commitments. 

About You 

We are looking for an experienced operational leader who has successfully set up, mobilised or significantly transformed a field-based, customer-facing service. You will be comfortable working with a high level of autonomy, turning strategic objectives into clear delivery plans and creating the structure, standards and culture needed for a new team to succeed. 

You will bring a strong track record of leading and developing operational teams, managing performance against stretching KPIs and using data to drive practical improvement. Commercially aware and customer focused, you will be confident managing budgets, resources, risk and competing priorities while maintaining high standards of safety, quality and service. 

Your ability to build trusted relationships will be evident in the way you influence senior stakeholders and collaborate across Operations, Customer Services, Water Resources, Finance, Communications, Asset Management and Data & Analytics. You will communicate performance clearly, challenge constructively and create accountability through others. 

Experience in water efficiency, utilities, environmental services, sustainability or audit and survey-based programmes would be advantageous, but it is not essential. What matters most is your experience of building and leading a high-performing field operation, your continuous improvement mindset and your ability to deliver measurable outcomes. A full UK driving licence is essential. 

Why Southern Water? 

Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability and service excellence. With £7.8bn planned investment for 2025-30, this is an opportunity to join a business committed to delivering a generational shift in the way water services are managed. 

You will be joining at a time of significant change, with the autonomy to shape a new service that will help customers use water more efficiently and strengthen the long-term resilience of our region. This role offers genuine scope to build, innovate and create a lasting operational and environmental impact. 

At Southern Water, diversity and inclusion are core values. We actively encourage applications from all backgrounds and are committed to fostering an environment where every individual is empowered to succeed. 

This is more than a role; it is an opportunity to lead the creation of a new service and deliver measurable benefits for our customers and environment. Apply now to be part of our transformational journey.