Order Entry Representative

Description

API International is a family business that was established in Portland, Oregon in 1979. We are a manufacturer and engineering solutions provider that specializes in flanges, expansion joints, valves, other pipe fittings, and custom-fabricated parts for the Agriculture, Exhaust, HVAC, and Water Works markets. At API International, we offer a generous benefit package including:

• Employer-paid health, vision, dental insurance, and long-term disability.
  • Full coverage of the base plan premium on the first day of the month following 60 days of employment. Spouse and family eligible for 100% coverage on the base plan premium after one year.
• 80 hours of PTO and 152 hours after the first year (prorated).
• 8 paid holidays (including your birthday).
• 401k with a 4% company match.
• Voluntary Benefits.
  • FSA and life insurance.
• Opportunities for advancement within the company.

The Order Entry Representative position supports API by providing daily administrative assistance. The role primarily involves facilitating the sales process and ensuring seamless communication between the sales team and customers. Responsibilities include handling a high volume of sales orders, addressing customer inquiries, and providing essential administrative support to enhance overall operational efficiency.

 A typical day

• Receive and process customer purchase orders. 
• Inputs orders into current ERP system with extreme accuracy. 
• Effectively manage technology to process orders, track orders, record prices, schedule delivery dates, confirm inventory status, and maintain customer information and other data related to each transaction.
• Confirm orders, update ship dates, and notify sales/customers of any backorder(s) or delivery delays.
• Researches and resolves order errors and updates the system.
• Prepares order-related/shipping documentation.
• Other duties as assigned.

 The ideal candidate requires the following:

• High School Diploma or equivalent. 
• 2 years of experience in data entry, sales support, customer service, or administrative roles.
• API sales and customer service processes and tools.
• Product technical knowledge.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong attention to detail and accuracy in data entry.
• Ability to listen to customer needs and formulate winning solutions, proposals, and quotes.
• Ability to confront and overcome barriers constructively and quickly. 
• Strong analytical and negotiation skills. 
• Efficiency with MS Office, Outlook, ERP, CRM, and MRP. 

We highly prefer the following:

• Bachelor’s degree in business, communications, or marketing.
• Experience in the pipe, valves, and fittings industry.