Retention Specialist

Description

READ THIS FIRST

We’re looking for someone who knows how to listen, solve problems, and build relationships.

This isn’t a “just answer the phone” job. Our Retention Specialists play a critical role in keeping customers, protecting recurring revenue, and making sure customers understand the value of the services and plans we provide.

If you’re driven, positive, empathetic, detail-oriented, and the type of person who says “I got this,” we want to meet you.

WHO WE ARE

We are One Hour Heating & Air Conditioning, Benjamin Franklin Plumbing, and Mister Sparky Electric—providing homeowners with a one-stop solution for their heating, air conditioning, plumbing, and electrical needs.

Our business is people. We believe in doing things the right way, taking ownership, and creating exceptional customer experiences.

Our core values are:

• Driven      – We pursue growth and constantly look for ways to improve.
• Empathetic      – We listen, understand, and put ourselves in the customer’s shoes.
• Professional      – We communicate and conduct ourselves with respect and integrity.
• Grateful      – We choose optimism and appreciate our customers and our team.

WHAT YOU’LL DO

The Retention Specialist builds strong customer relationships by addressing concerns, resolving account issues, and proactively engaging customers to reduce cancellations and increase renewals. This role manages service agreements, payments, plan changes, and retention campaigns while tracking performance and identifying opportunities to improve customer loyalty and satisfaction.

WHAT SUCCESS LOOKS LIKE

You don’t see a cancellation as simply a cancellation. You see an opportunity to listen, understand, solve, and earn the customer’s business.

You’re proactive, organized, comfortable with difficult conversations, and motivated by results. You take ownership, look for solutions, and care about doing the job right.

If you love people, enjoy solving problems, and want to make a measurable impact on customer retention, we’d love to meet you.

THE DETAILS

What we bring to the table is:

• Full time, 40hrs/week position
• Support team that actually cares
• Health insurance (PPO)
• 401K (company matched)
• 7 paid holidays
• Starting 2 weeks paid time off
• Employee Discount

WHAT TO DO NEXT

Words can only do so much to express something you have to feel. Apply now and if you make the cut on the phone, you get a live interview. If we like what we see at the interview, maybe you get to sit with our team. And if our current staff want you on the team, maybe…just maybe, you become the next best thing to ever happen to our business.