Program Manager

Company Overview:

Founded in 2000, Walker-Miller Energy Services is a core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that assist electric and gas utilities meet mandated energy savings goals.  

Our experience driven philosophy of clean energy as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE.

B - Boldly Go

E – Embrace Equity

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Position Summary:

The Program Manager is responsible for the day-to-day management and execution of assigned Market Development Initiatives (MDI) programs within a single utility or market. Working under the direction of the Senior Program Manager, this role manages program delivery, staff, program-level partners, client deliverables, budgets, reporting, and participant outcomes. The ideal candidate brings relevant workforce development, contractor development, or program management experience and can manage multiple priorities while maintaining strong relationships with clients, partners, and internal teams.

Essential Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Lead, embrace and operate within our core values.
• Oversee 1-2 programs of similar focus within the MDI Client portfolio.
• Typically focused on a 1-2 utility or market and a defined geographic or customer segment.
• Manages core program elements such as:
• Recruitment and onboarding for 1-2 cohorts.
• Day-to-day tracking deliverables for their assigned programs.
• Coordination with a small number of external partners/vendors (typically <5).
• Ensures reporting accuracy for their specific program(s) in Salesforce/Power BI.
• Supports employer engagement but is not primary lead for multi-program strategy.
• Responsible for implementing, not redesigning, established program processes.

Leadership & Program Management:

• Manage direct reports and oversee program staff where applicable. This includes interviewing, planning, assigning, completing performance evaluations, coaching, mentoring and directing work. 
• Complete and manage quarterly program performance evaluations with staff and client.  
• Provide daily leadership to program staff including managing program promotions, communication, marketing requests, and assisting team to creatively meet the program's goals.  
• Lead and develop team members based on core values-driven culture that encourages top performance with compassion.
• Develop and implement a plan to attract new customers/energy efficiency service providers to meet program objectives. 
• Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and the business activities of its customers.  
• Develop and oversee the processing of program paperwork through designated tracking systems.  
• Coordinate with program evaluators to understand evaluation plans and communicate program procedures to staff.  
• Be a member of several working groups that will coordinate the program with other organizations working in the program.  
• Manage and report KPIs as required to the client, partner, or our company’s management by the requested due date.  
• Incorporate “best practice” methods of energy efficiency program implementation.  
• Provide a professional appearance appropriate to represent both Walker-Miller and the client.  
• Lead and attend relevant presentations promoting energy efficiency programs.  
• Practice effective project management skills in leading the program.
• Serve as the day-to-day program contact for the assigned utility/client, support the client relationship, and make operational decisions for assigned programs; escalate strategic or cross-program issues to the Senior Program Manager.  
• Assist with the preparation of monthly invoices and activity reports as required to the client, partner, or Walker-Miller management.  

Program Recruitment & Engagement:

• Work with the client and Senior Program Manager to develop and implement marketing and communications plans to educate customers about energy efficiency and drive participation in assigned programs.
• Lead and attend relevant presentations promoting energy efficiency programs.
• Oversee participant onboarding, setting clear expectations and goals for program engagement and success.
• Act as a mentor and advocate for participants, fostering their professional growth and ensuring a supportive program environment.

Stakeholder Collaboration:

• Maintain and coordinate program-level relationships with community organizations, educational institutions, philanthropic organizations, and industry partners to support participant recruitment, training, placement, and program delivery.
• Collaborate with internal teams, including Operations and HR, to align program objectives with organizational goals.
• Represent Walker-Miller Energy Services at industry events and workforce development forums.

Continuous Improvement:

• Stay informed on industry developments, workforce trends, and best practices in workforce development.
• Incorporate participant and stakeholder feedback to enhance program delivery and outcomes.
• Develop strategies to expand the program’s reach and impact in alignment with organizational objectives.
• Provide administrative services plan to develop client reporting processes.  
• Ensure continuous improvement of operations year after year.

Minimum Qualifications:

• Bachelor’s degree in Business Management, Community Relations, Marketing, Supply Chain, Logistics, energy, or a related field; equivalent relevant work experience may be considered.
• 2+ years of Workforce Development, contractor training, Program Management or equivalent experience.
• 2 + years of demonstrated direct or indirect leadership required.
• Experience supporting recruitment, onboarding, training, or delivery for 1–2 cohorts or comparable program cycles.
• Experience leading, coordinating, or delegating work across a team of more than one staff member or comparable cross-functional team.
• Demonstrated financial and project management experience, including managing or tracking program budgets, expenses, resources, and deliverables.
• Experience in at least one of the following areas: community development, workforce development, contractor development, grassroots/community engagement, or public-sector program management.
• Experience supporting employer engagement, business development, marketing, outreach, or related program-growth activities.
• Experience coordinating with external partners or vendors; typically fewer than five active relationships within an assigned program portfolio.
• Demonstrated ability to prioritize competing responsibilities and manage multiple deliverables in a fast-paced, changing environment.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Experience maintaining accurate program data and reports using tracking systems/databases such as Salesforce, Power BI, or comparable systems.
• Ability to communicate effectively, verbally and in writing, with clients, partners, participants, and employees.
• Ability to analyze program, budget, and performance data and use that information to support operational decision-making.
• Reliable transportation and ability to travel within the assigned territory as required.

Licenses & Certifications

• PMP Certification preferred but not required.
• CEM Certification preferred but not required.
• Valid driver’s license.

Required Skills:

• Action Orientated Execution: Can effectively plan, organize, and execute complex tasks or initiatives. Can develop and implement detailed plans and timelines. Can manage resources and deadlines efficiently.
• Collaboration: Works effectively in cross-functional teams. Works collaboratively in times of difficulty, demonstrating resilience and adaptability. Builds and nurtures a community of in various forms (team members, entrepreneurs, mentors, investors, customers, and business leaders) who can support each other.
• Communication: Effectively conveys complex information and ideas clearly and persuasively to diverse audiences, building rapport and trust. Can effectively explain one's own knowledge and/or technical information to others in ways that are easy to understand.
• Data Analysis: Analyzes project data to identify trends and patterns.
• Decision Making and Problem Solving: Evaluates multiple alternatives and selects the best course of action based on criteria and judgment. Conducts thorough analysis of complex problems, develops innovative and creative solutions, and implements effective resolutions. Helps others navigate challenges by offering practical, creative, and effective solutions to business problems.
• Entrepreneurial Business Development: Assists with initial business planning (e.g., market research, feasibility studies) and offers guidance on basic business operations (e.g., customer acquisition, sales). Seeks new ways to improve offerings and help others achieve success in a competitive marketplace.
• Financial Acumen: Creates and maintains basic budgets, tracks income and expenses, and identifies and addresses minor budget discrepancies. Applies financial concepts to relevant work tasks (e.g., how venture capital or grants impact business incubation, or how work costs affect overall profitability).
• Industry Domain Knowledge: Understands core industry principles, processes, and domain-specific areas like regulatory compliance. Can identify common industry challenges and opportunities.
• Leadership & People Management: Builds rapport with colleagues and team members. Actively participates in team problem-solving and decision-making. Effectively applies conflict resolution techniques. Manages routine employee relations matters independently.
• Partnership Development: Fosters collaborative relationships with partners. Manages day-to-day partnership activities. Negotiates and implements partnership agreements. Demonstrates ability to resolve conflicts and issues.
• Program Development: Assists in program planning, budgeting, and data collection using appropriate methods (surveys, assessments, etc.). Creates basic program and training materials without guidance. Assists in developing action plans based on evaluation findings.
• Project Management: Effectively manages projects with significant scope and complexity. Leads project teams and oversees project execution. Manages project budgets and resources. Ensures project deliverables are met on time and within budget.
• Stakeholder Engagement: Manages stakeholder expectations, resolves conflicts, and consults with stakeholders to address their concerns proactively. Can influence stakeholders and clients to support initiatives.
• Strategic Thinking: Can develop and implement comprehensive strategic plans aligned with organizational goals. Demonstrates proficiency in strategic analysis, problem-solving, and decision-making. Can assess strategic performance and make data-driven recommendations.
• Technology Skills: Demonstrates proficiency in using technology tools to support daily tasks and complete job responsibilities effectively.

Travel Requirements

• Ability to travel up to 50%, primarily within the assigned Michigan service territory, for site visits, partner meetings, and program events.

Physical Demands and Work Environment

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
• The team member is frequently required to stand, walk, kneel, crouch, and/or crawl
• Ability to lift up to 10 pounds
• Noise level is typically low to moderate

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

Walker-Miller Energy Services is an Equal Opportunity Employer.

At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates’ demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.

Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

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