Software and Operations Support Specialist

Description

Tarantino Properties is looking to add a Software and Operations Support Specialist to join our corporate office in Houston, Texas.

The Software and Operations Support Specialist is responsible for the ongoing support of the company’s property management software systems. This role bridges the gap between the operations, accounting, and IT teams to ensure software platforms support business objectives, enhance operational efficiency, and comply with regulatory standards.

Tarantino Properties is a full-service real estate company specializing in income producing real estate. Founded in 1980, our company provides a full complement of property management, brokerage, leasing and renovation services for commercial, residential and senior living properties throughout the United States.

At Tarantino Properties, we have the people, the tools, the experience, and the expertise to accommodate a wide variety of real estate investment and management requirements. We specialize in commercial office leasing, apartment management, senior living management, retail space, flex, industrial and warehouse properties. We work with our clients to develop the business plans and make the key decisions that will help them ultimately reach their goals, because we only succeed when our clients do.

Key Responsibilities:

• Serve as the subject matter expert for the company’s property management software (RealPage products, Entrata, and Bluemoon).
• Work closely with property managers, accountants, and leadership to ensure accurate setup of rent structures, fees, ledgers, and reporting tools.
• Provide ongoing support for current users.
• Troubleshoot and resolve software issues in a timely and effective manner.
• Collaborate with vendors to manage integration with other platforms (e.g., utility billing, leasing, CRM, maintenance, Marketing Syndication etc.).
• Assist in the setup of new users in the system, ensuring appropriate access rights, and role-based permissions.
• Maintain user permissions, data integrity, and system documentation.
• Set up properties with the appropriate utility billing vendor to ensure timely payment of property utilities and accurate resident billing.
• Update FCO and Flex monthly with information regarding new property takeovers and dispositions to ensure accuracy.

Requirements

• Minimum of 3 years of experience working with property management software.
• Bachelor’s Degree preferred but not required.
• NAA OR HAA Certifications are a plus.
• Excellent verbal and written communication and interpersonal skills, with the ability to effectively collaborate with coworkers, vendors, and on-site property management teams.
• Demonstrated ability to prioritize and manage multiple tasks, projects, and deadlines in a fast-paced environment.
• Ability to work effectively both independently and as a part of a team.
• Proactive and solutions-oriented mindset, with strong problem-solving and decision-making abilities.
• Highly detail-oriented, dependable, and committed to maintaining accuracy in all areas of work.

Why People Love Working Here:

People are at the heart of what we do every day. At Tarantino Properties, we invest in our people. Whether you are starting out your career or joining later in your journey, we are excited to help you grow every step of the way. Tarantino is a company focused on growth and opportunity. Tarantino offers more than just a job, but a career that makes you a part of our foundation and our family.

Our success is because of your success. We are united by our core values of respect, integrity, and discipline, and by our common commitment to enhancing communities and maximizing value for our clients. We recognize that our goals are achieved through the incredible efforts of our team members.

Our Perks & Benefits:

Taking care of our clients and residents starts with taking care of our team. Tarantino is committed to each team member's health, wealth, and overall well-being. We deeply value the contributions of our employees and offer various benefits to ensure that our extraordinary team is taken care of.

• COMPETITIVE PAY
• MEDICAL AND RX
• PAID TIME OFF
• RETIREMENT AND 401K
• SHORT-TERM DISABILITY
• LONG-TERM DISABILITY
• VOLUNTARY LIFE
• VISION
• DENTAL
• EMPLOYEE APARTMENT DISCOUNT