SAP AMS Manager

KEY PERSONNEL JOB DESCRIPTION & CV REQUIREMENTS

SAP S/4HANA Implementation

Job Description: SAP AMS Manager (Application Management Services)

1. Proposed Project Role

SAP AMS Manager — Application Management Services (Key Personnel — Named in Tender)

Accountable for post-go-live Application Management Services. Owns the support operating model, service levels and continuous improvement for the DSO S/4HANA solution in the Run phase. Named in the tender submission and cannot be substituted after award without the Client's written consent.

2. Name of Personnel

Full legal name as it appears on identity documents. Must match the name on all certification records, reference letters and the security clearance application. No preferred or shortened names.

3. Proposed Project Responsibilities

The successful candidate will:

• Own the AMS operating model — service catalogue, incident / problem / change management, and the L1—L3 support organisation.
• Own SLA / KPI performance and reporting; manage against contracted service levels, penalties and service credits.
• Lead transition from project hypercare into steady-state support, including knowledge transfer and runbook establishment.
• Manage the AMS team including on-call rosters, security-cleared support staff and escalation to SAP / partners.
• Own change and release management for enhancements, patches and legal / statutory updates.
• Drive continuous improvement, problem root-cause elimination and service optimisation.
• Ensure the support model complies with defence security, access-control and classified-handling (remote-access restrictions, on-site support where mandated).
• Own the service governance cadence with DSO service owners and report to the Delivery Executive.

4. Relevant SAP Implementation Experience

Minimum: 10+ years SAP experience, of which 5+ years managing AMS / support for large SAP estates, with at least one S/4HANA support / AMS engagement owned end-to-end (ITIL-aligned).

5. Relevant Expertise

Evidence required against:

• Service management: ITIL-aligned incident / problem / change / release, and SLA / service-credit management.
• Transition: hypercare-to-AMS transition, knowledge transfer, and runbook / CMDB establishment.
• Team & governance: managing cleared support teams, rosters and service governance for government clients.
• Continuous improvement: problem elimination, automation and enhancement-backlog management.
• Public-sector / defence: support delivery under security constraints (restricted remote access, on-site / cleared staffing).

6. Relevant or Similar Large-Scale SAP Project Experience

Provide two to three detailed case examples matched to the role and to defence or air-gapped environments.

9. Certifications and Professional Qualifications

Required

• Degree in a relevant discipline.
• ITIL Foundation (current).
• SAP Activate awareness.

Strongly preferred

• ITIL Managing Professional / Expert.
• PMP or PRINCE2.
• SAP S/4HANA certification in any area.
• Security credentials (CISM, ISO 27001 LA).
• Existing or prior Singapore security clearance.

State certification numbers and issue/expiry dates. Evaluators verify.