Program Manger- C11

CCR Intake and Process Execution Team Program Analyst Role:

The candidate for this role will function as a central governance and intake specialist for the Collections, Recoveries, and Credit teams. This position requires a unique blend of deep subject matter expertise, strong process management skills, and a strategic mindset to ensure projects are well-vetted, aligned with business goals, and processed to Project Owners efficiently.

Core Subject Matter Expertise (Mandatory)

• Collections, Recoveries, and Credit (CCR): 2–3-year level understanding of CCR business operations, workflows, policies, and the overall credit lifecycle. This is a critical requirement for a candidate to be successful.
• Plan of Record (POR): Demonstrable ability to review, interpret, and analyze the official Plan of Record to identify high-priority initiatives and assess their impact on the CCR teams.
• Regulatory and Compliance: Knowledge of the regulatory landscape (e.g., ROC, Legal, Compliance) and requirements related to collections and credit operations.

Process Management & Governance

• Intake Management: Proven experience in managing and processing a high volume of project and maintenance requests, from initial submission and vetting to tracking and closure.
• Change Control: Expertise in facilitating change control governance processes, identifying impacted functions, and securing necessary approvals from stakeholders like Legal, Compliance, and 2nd Line of Defense.
• Quality Assurance: A strong quality control mindset with experience in enforcing approval processes to prevent flawed or incomplete projects from moving forward.
• Procedure Management: Experience in managing the intake, prioritization, and periodic review of business procedures and desktop manuals.

Technical & Systems Proficiency

• CCIPTRS & PTS: preferred fluency and hands-on experience with the specific intake and tracking systems mentioned: CCIPTR (Credit & Collections Intake Process & Technical Request) and PTS (Project Tracking System).
• CCSE Application Suite: Familiarity with the suite of Access applications used for resource requests, project tracking, and reporting.
• Database Review: Basic skills in reviewing and verifying database information to ensure data is up-to-date and recorded appropriately.

Analytical & Financial Oversight

• Data Reporting: Ability to provide data reporting for various processes, including release management, production validation, month-end reporting, and project status.
• Budget Oversight: Experience providing oversight on project intake submissions and comparing actual technology spend against the allocated budget.
• Impact Assessment: Skill in accurately judging a new project's potential impact, performing sizing, and determining resource commitment.

Communication & Collaboration

• Stakeholder Management: Ability to work effectively with a wide range of stakeholders, including product owners, technical teams, business units (Collections, Recoveries, Credit), and senior leadership.
• Meeting Facilitation: Experience leading and documenting various calls, such as CCIPTR review meetings, Impact Assessment calls, and governance forums.
• Clear Communication: Excellent written and verbal communication skills to document notes, approvals, and present findings clearly and concisely.

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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