Front of House Team Leader

Front of House Team Leader

Shipley Fitness and Wellbeing Centre| Reception | Permanent |Full time
Up to £ 28,204.00 depending on experience 

The post holder will be responsible for managing the front of house team across both reception and the cafe. They will be responsible for delivering and ensuring professional customer service whilst maintaining operational standards and helping to ensure the team are driving the club forward and meeting team KPIs. There will be a large focus on diary management and resource planning within the role as well as team training, holding team meetings and having one to one meetings with all team members.

As the welcoming face of our club, your job will be to meet and greet all visitors. Importantly, you’ll ensure the smooth running of reception by answering calls and dealing with membership enquiries, and to support the Fitness Suite with appointments, queries relating to assessments, inductions and studio class bookings.

You have outstanding communication and customer service skills gained within a leisure or hospitality role. You’re approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience. You’re an energetic team player with exceptional planning and organising skills.

As a Member of the Front of House Team Leader you will:
- Supervisory experience
- High quality client service interaction
- Strong resource management skills, including use of complex IT systems
- Ability to prioritise and deal with varied workload effectively
- Experience in administrative/office environment
- Ability to multi-task and work under pressure
- Proven self & team motivator
- Flexibility to cover staff absences & sickness
- Clean and presentable appearance

Helping you feel good. 
In addition to a competitive salary, we offer additional incentives. We also provide training and development opportunities to progress your career and maintain our high standards of delivery.

Join Nuffield Health and create the future you want, today.  

Nuffield Health is Britain’s largest and most pioneering healthcare charity, integrating fitness and well-being, prevention and cure. We’ve brought together our hospitals, clinics, fitness & wellbeing centres as well as our diagnostic units into one holistic healthcare service provided from over 200 locations. A not-for-profit organisation, we reinvest every penny we make into helping the people of Britain to lead healthier, happier lives. In today’s healthcare market, we’re in an enviably strong position.

Nuffield Health Fitness & Wellbeing Centres offer a state-of-the-art environment in which to further your career. Our innovative way of working integrates services that range from sports massage to Pilates to complementary therapies. And our market leading continuing professional development programmes give you the time, support and budget to train properly, including the opportunity to study at Masters level. You’ll also enjoy the fact that we put our clients at the centre of everything we do, which means you get the chance to deliver genuinely personal and tailored services.  

It starts with you.