LSEG is a leading global financial infrastructure and data provider. We play a vital social and economic role in the world's financial system.

We are looking for a Senior Sales Order Specialist to join us in Tokyo! In this role, you will be responsible for generating quotes and entering order information into relevant systems, supporting the quote to billing processes. You will spearhead and effectively executes process improvisation, changes, knowledge management, migrations and training activities.

Following the sale of a product or service, you may be providing product fulfilment support and for ensuring on time delivery of key deadlines. Are you looking to advance your career in a truly global and collaborative environment? Come join us!

What you'll be doing:

• Displays proficiency and business acumen in troubleshooting, managing irate customers, handling escalations, managing nonconforming data issues, managing difficult customer communications (chat, mail, call) on a daily basis
• Develops and leads structured on the job training, coaching for job specific tasks
• Builds and maintains cordial relationship with partners and cross functional counterparts which will help in expediting, de-escalating and effective management of service deliverables during exception handling
• Challenges status quo, initiate process improvement changes and projects
• Plays a key role in validating and checking process adherence and protocols from business partners
• Effectively reports on lead time, quality, process trending with relevant analysis, online assessment and inference related to process and business
• Performs management duties in a back-up capacity in absence of supervisor/team lead
• Manages client relationship during product and service fulfilment
• Facilitates communications between key operational groups on service-impacting incidents.
• Provides expertise to process requests on Salesforce systems and supports to resolve complex queries related to contracts or product installations
• Supports following up or escalating pending orders and completes administrative tasks as directed by senior members of the team
• As necessary and agreed, act as a deputy in the absence of the Team Leader/ Manager.

What you'll bring:

• Experience in Order to Cash or customer support roles
• Business level proficiency in both Japanese and English

What you’ll get in return:

• Global, diverse environment
• Collaborative team culture
• Hybrid working: 3 days in the office, 2 days at home

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.