Traveler Experience Counselor I ONSITE Andrews AFB, MD

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

On a day-to-day basis, you will:

• Work on-site with our government clients
• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle basic and moderately complex bookings with potentially non-standard and multi destinations, ticket exchanges and complex fares
• Escalate most complex bookings to more experienced staff
• Assignments include both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date

Qualifications

All information is required unless stated otherwise. If not required but preferred, state that it is ‘preferred’.

No experience in government travel? No problem.

Your passion for service excellence and your commitment to supporting your team are what’s most important to us. Our clients are at the heart of everything we do, and we want to hire people who feel the same way. So, if you’re willing to learn, we will teach you everything you need to excel in this exciting industry.

The kind of attributes we’re looking for in new team members include:

Languages

• English fluent – written and spoken
• 2nd language a plus

Knowledge, Skills and Abilities (KSAs)

• Detail-oriented
• Good verbal and written communication skills   
• Basic MS Office A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
• Strong teamworking skills
• A positive, “can do” attitude
• Willingness to learn and grow!

Optional experience that’s a plus

• Any travel industry-related experience
• Customer Service

     

Location

Andrews AFB, Maryland, United States

     

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!