Manager, Hospital Clinical Services

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

Position Summary

Provides clinical and operational leadership for assigned hospital service areas to ensure high-quality, evidence-based, person-centered care; regulatory and contractual compliance; strong clinical outcomes; and sound operational performance. The Manager, Clinical Services partners with hospital and organizational leadership to support census, financial viability, staff performance, quality improvement, and continuity of care. The role may provide direct clinical services as needed to meet program obligations and maintain appropriate documentation.

Essential Duties and Responsibilities

• Partners with the Director/Hospital Administrator to develop, implement, monitor, and evaluate assigned clinical services and makes operational adjustments needed to achieve desired clinical, programmatic, census, and financial outcomes.

• Works collaboratively with leadership to manage expenses, support budget performance, monitor service utilization, and maintain appropriate census and productivity expectations for assigned services and locations.

• Supports development and implementation of new or expanded services that align with organizational strategy, community need, and hospital priorities; participates in community outreach and relationship development as appropriate.

• Participates in recruitment and hiring and maintains primary responsibility for onboarding, training, supervision, coaching, performance management, and evaluation of assigned staff and interns.

• Ensures clinical supervision is provided consistently, timely, and in accordance with professional, regulatory, payer, and organizational requirements.

• Supervises collection and review of service recipient process and outcome data; monitors program performance, site and service-line KPIs, census, productivity, and other operational indicators; communicates results and expectations to staff and leadership.

• Partners with Quality and other support functions to review outcomes, incidents, quality measures, client feedback, and performance trends; develops and implements improvement actions and staff training when indicated.

• Provides direct treatment or clinical support as assigned, including individual, group, or family services, and may provide consultative clinical on-call support based on hospital and program needs.

• Supports planning and delivery of community education, consultation, and awareness activities related to available services.

• Monitors compliance with applicable contracts, subcontracts, licensure, accreditation standards, grant requirements, payer requirements, and organizational policies and procedures; promptly escalates identified quality, compliance, or safety concerns.

• Reviews clinical, billing, and service documentation for completeness and accuracy and ensures staff meet documentation and funding-source requirements, including supervisory or licensed-practitioner signatures when required.

• Promotes high-quality customer service and effective collaboration with clients, families, hospital departments, referral partners, and other internal and external stakeholders.

Supervisory Responsibilities

This position has supervisory responsibilities, which include providing direction, training, coaching, clinical oversight, and performance feedback in accordance with system policies. The position participates in hiring, performance management, disciplinary action, and staff development for assigned team members.

Knowledge, Skills, and Abilities

• Ability to communicate effectively through written, verbal, in-person, and virtual methods.

• Knowledge of behavioral health clinical operations, program planning, service delivery, and evaluation.

• Knowledge of applicable regulatory, accreditation, payer, documentation, and quality requirements in behavioral healthcare settings.

• Strong clinical judgment, problem-solving, and decision-making skills.

• Ability to interpret operational and clinical performance data and use findings to drive improvement.

• Ability to lead, coach, develop, and hold teams accountable for clinical and operational performance.

• Knowledge of grant-funded and contract-supported behavioral health services; grant proposal development experience is beneficial.

• Ability to collaborate across disciplines and build effective relationships with internal and external partners.

Minimum Qualifications

Education

Master's degree in a human services, behavioral health, counseling, social work, marriage and family therapy, or related field.

Experience

Minimum of three years of successful behavioral health program or service experience, including supervisory or management responsibilities, preferably in a residential substance use disorder treatment or acute inpatient behavioral health setting.

Licenses and Certifications

Current, unrestricted Florida clinical license as a Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor (LMHC), or Licensed Marriage and Family Therapist (LMFT), or ability to meet applicable role-specific licensure requirements.

Preferred Qualifications

• Leadership experience in an acute inpatient psychiatric hospital, crisis stabilization, or residential substance use disorder treatment setting.

• Experience with clinical supervision, utilization management, quality improvement, accreditation readiness, and performance management.

• Experience working with multidisciplinary teams and complex behavioral health populations.

Physical and Work Environment Requirements

Work is performed in an office, clinical, residential, and/or community-based environment depending on role and assignment. The position may involve routine use of office, clinical, or electronic systems and equipment. Duties may require prolonged periods of sitting, standing, walking, and working at a computer. Work hours may include evenings, weekends, holidays, or extended shifts based on program needs. This position is classified as sedentary work. Sedentary work involves exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

The role may require occasional travel between Centerstone locations and availability outside standard business hours based on hospital or program needs.

Program and State-Specific Requirements (When Applicable)

N/A

Disclaimer

The statements herein are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties and responsibilities may change at any time with or without notice.

Time Type:

Full time

Pay Range:

$67,610.00--$101,430.00

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.