Operations Specialist

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: The Operations Specialist supports operational functions and provides related administrative support, resulting in a well-functioning, compliant environment for staff, clients, and partners. This position requires strong organization, creative problem-solving, personal initiative, and working well in a distributed, multicultural, fast-paced environment.  This position reports to the Executive Director.    
 

Major Responsibilities:

Safety and Security (S&S)

• Support day-to-day S&S-related needs.

Information Technology (IT)

• Support the management of IT and communications infrastructure management, including properly tracking and communicating hardware and software-related matters.

• Work with the HQ and Cluster level operational and/or IT staff to address internet or telecommunications service disruptions, collaborating closely with local internet and telecommunications service providers.
   

Supply Chain

• Order supplies, equipment, etc. in accordance with supply chain and financial compliance guidelines and coordinate servicing and repairs as needed.

• Support office inventory including contribution-in-kind (CIK), day-to-day storage, tracking, and reporting of inventory and asset movement. 

• Coordinate vendor billing/invoices in partnership with the Finance team.

Facilities Management

• Support Executive Director on office equipment leases and coordinate repairs and improvements with vendors and property managers as needed.

• Aid in the allocation of workspaces and support related employee lifecycle needs such as building access.

• Support the smooth functioning of office infrastructure, including communications equipment and services.

• Assist with planning and coordinating office events and meetings.

• Other related duties as assigned

Job Requirements:

Work Experience: Minimum of 1 year of experience in administrative or operational support roles. 

Demonstrated Skills and Competencies:  

• Strong organizational and time-management skills. 

• Ability to follow established procedures and manage multiple tasks.  

• Basic IT troubleshooting skills.  

• Clear and professional communication skills.  

• Proficiency in Microsoft Office Suite.  

• Ability to work independently and collaboratively in a team environment.  

• Commitment to IRC’s values of service, accountability, integrity, and quality.  

Education: Bachelor’s degree or equivalent combination of education and directly related experience.   

Language Skills:  Fluency in English required. 

Preferred experience & skills: Prior experience coordinating volunteers or interns is preferred. 

Working Environment: Standard office working environment. Occasional evening and weekend work may be required.

Supporting teams across two Iowa offices in Des Moines and Iowa City will require regular travel to one or other location, as determined by management and specific office need. 

Compensation: ($21.00 - $22.80). Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

US Benefits: We offer a comprehensive and highly competitive set of benefits.  In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.  

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Benefits: IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.