Program Director, Professional Services

Department: 153 Professional Services: Management

Employment Type: Full Time

Location: Remote, United States of America

Compensation: $150,000 - $170,000 / year

Description

Key Responsibilities

• Drives successful outcomes for all projects in the assigned portfolio, across Partner Led, Client Led, and EIS Group Led delivery modes
• Coordinates with the Partner Enablement Executive to confirm partner-assigned teams and resources are adequately skilled to deliver
• Ensures the EIS Group team understands the business goals of each solution, including scope, timeline, and Business Value
• Onboards new employees to the project so they understand the project's business goals and their own responsibilities
• Establishes effective governance processes at the project level and across the client relationship to keep projects on track
• Builds meaningful relationships with client teams and partner client teams (business development, relationship management, and delivery resources) assigned to the portfolio

• Works with Sales to pursue new opportunities within the assigned portfolio of accounts
• Conducts account research, in conjunction with Sales, to determine which Partner(s) to engage at an account and opportunity level
• Participates in scope studies and Business Case development to help frame the delivery approach for new opportunities
• Helps define the delivery model (client, partner, or EIS Group led) and clarifies roles and responsibilities
• Supports the proposal quality assurance process for services work orders in the portfolio
• Listens for and captures new license opportunities in target accounts to support license pipeline growth

• Ensures proper administrative processes are followed across the portfolio, including timely opening/closing of time and expense codes
• Processes pre-bills on a monthly basis and ensures signed SOWs are in place for PS and License revenue recognition
• Develops a periodic revenue forecast for the current, next, and next+1 quarter based on actual hours and estimated remaining work
• When issues arise, brings the right resources to resolve them, escalating effectively within the partner organization on partner-led projects
• Delivers the sold project margin goal by managing write-offs and staff assignments within the project budget
• Utilizes Deltabase and EIS standard tools to increase the likelihood of successful delivery, beginning during the business development process

• Provides coaching and advice to EIS Group Consultants assigned to projects in the portfolio
• Invests in personal development to stay current on EIS Group releases, methodology, and industry knowledge
• Contributes to Industry/Regional strategy discussions, including repeatable and reusable services approaches
• Shares field learnings on staff development and organizational requirements with Practice leadership
• Builds working familiarity with the repeatable delivery frameworks used across the Program Leadership track
• Supports knowledge-sharing across the broader Professional Services organization

Skills, Knowledge & Expertise

• Minimum 10+ years of experience in professional services project/program management roles
• Minimum 8 years of experience in the insurance industry, with a background either as an analyst/technology employee of an insurance company or as a consultant serving insurance companies
• Minimum 5 years of experience at a Property and Casualty or Benefits insurance company, or related work experience
• Experience working closely with one or more software applications; ability to understand complex business processes
• Consultative and facilitation skills; strong written and verbal communication skills
• Excellent analytical and problem-solving ability
  
  

• Customer Success orientation with a demonstrated drive for results
• Integrity and trust in all client, partner, and internal dealings
• Teamwork across onshore/offshore delivery resources, Sales, and Partner organizations
• Builds credibility with clients and partners through consultative engagement rather than transactional delivery
• Comfortable operating with a portfolio that may consist of a single account or several moderate-complexity accounts
• Takes ownership of the project/group tasks in compliance with the role, and takes responsibility for executing decisions within the limits of the portfolio