Application Administrator II

Join Us in Making an Impact ✨ 
 
At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it! 

Who You Are 🧩 

You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together. 

What You’ll Do 🚀

📍This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027    

The Application Administrator II is responsible for achieving optimum use of the Credit Union's enterprise, lending, and core financial applications. Analyzing, designing, configurating, implementing, maintaining, installing, and upgrading all Credit Union applications is performed. The Application Administrator II provides product/technical support and testing of the enterprise system, subsystems, and 3rd party application and interfaces. Participation in product development and creation, including enterprise products, is demonstrated, including participation as an active team member on organizational projects. The Application Administrator II serves as an escalation point for the Service Desk Team and provides support, including (on-site/remote) on-call support, when needed for weekends, nightly/monthly processing, and major system upgrades.

Essential Functions

• Performs full range of work related to application configuration and troubleshooting for Credit Union applications.
• Assists, troubleshoots, maintains, installs, and performs upgrades to Credit Union applications, including the CORE system, associated subsystems, and various 3rd party applications.
• Monitors system activity and aids with corrections to problems that occur.
• Assists with annual disaster recovery application testing.
• Helps and communicates with associates about software/hardware issues and follows up to ensure fixes are received and tested timely and properly.
• Recommends proper application configuration and/or products to meet associate and member needs incorporating departmental and regulatory standards.
• Responsible for system security and maintenance of user system access.
• Resolves end-user problems that appear to arise from the use of the product.
• Handles second level end-user issues, escalates any system/application errors or database problems, and follows up to ensure all fixes have been received and tested properly.
• Acts as an escalation point for the Service Desk team and provides in-person associate support during a call.
• Maintains skillset in accordance with IT Workforce Qualification Policy which includes, but is not limited to, remote/onsite training and obtaining necessary industry application certifications.
• Implements programs, procedures, and controls to ensure that member data and information are secure and in compliance with storage and security regulations.
• Ensures that operations are performed following established Credit Union and IT standards, policies, and procedures.
• Performs routine application audits and system performance tuning.
• Conducts technical research on system upgrades to determine feasibility, cost, time needed, and compatibility with current system.
• Works with cross-functional teams to configure, test, and implement upgrades and enhancements to applications, products, third-party applications, and system releases.
• Assists Technical Support team with escalated problems and conducts training where needed.
• Designs and suggests innovative changes in a variety of application systems.
• Responsible for implementing, maintaining, and improving application architecture.
• Studies existing systems and/or applications to evaluate effectiveness and develops new procedures and/or processes to improve production or workflow as needed.
• Prepares detailed flow charts, diagrams outlining system capabilities and processes, provides monthly reports, and ensures all work performed is fully documented while maintaining technical documentation.
• Ensures all daily, monthly, quarterly, and periodic processing are complete without incident.
• Provides suggestions to management concerning cost savings and potential system changes to increase efficiency of identified systems. Assists in preparing cost-benefit analyses for proposed systems.
• Assumes responsibility for related duties as required or as assigned.
• Coordinates and completes special and strategic projects as assigned, reporting back to management.

What You Bring 🎯

• High School Diploma Required
• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related field; or equivalent combination of education and experience. Required.
• 8 to 10 years of similar or related experience in computer science, information systems, database management, application engineering/administration, business administration, financial institution experience, or a related field required.
• Strong analytical, adaptability, problem-solving, and innovation skills.
• Strong interpersonal and communication skills.
• Knowledge and experience with Fiserv/FIS CORE products (e.g., DNA, Zelle, Prologue), automation software (e.g., Automic), lending support applications (Open/Close and Meridian Link), enterprise applications (e.g., Service Now, OnBase, Akcelerant, Lumin Digital), and ATM support.
• Understanding of, and expertise in the tasks related to, administering infrastructure technology, including operating systems, application servers and databases, flowchart software (e.g., Microsoft Visio), and office suite software (e.g., Microsoft Word, Excel, and PowerPoint).
• A minimum of two (2) computer industry certifications required (e.g., A+ Certification, Microsoft Server Certification, OnBase, Structured Query Language (SQL), Information Technology Infrastructure Library (ITIL), Service Now/Remedy, or other related application certification). Required

Compensation & Benefits 🎉

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans 
• Paid childcare assistance
• Award-winning 401K
• Gym fee reimbursement 
• Tuition Reimbursement 
• Student loan repayment
• ...and much more. Explore all the details in our comprehensive Benefits Booklet
• Target hiring range $84,149.19 - $105,186.49  (Depending on experience and prior to any incentives this position is eligible for)

Why Join OneAZ?

At OneAZ, we’re not just a credit union; we’re a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers. 

We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible. 

Additional Notes: 

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.