Full Time Customer Service Representative

Description

Position Title: Customer Service Representative
Department: Retail Banking
Location: Venice Road. Sandusky
Employment Status: Full Time
Schedule: Mon- Fri 8am - 5pm, 2 to 3 Saturdays a month
Pay Range: Compensation depends on experience

Position Summary

The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions. Tellers and all Branch team members are always expected to act professionally, conduct business ethically avoid conflicts of interest and act in the best interest our clients and FNB. 

Job Functions: 

· Process routine customer transactions including deposits, withdrawals, payments, and check cashing

· Maintain responsibility for cash drawer and follow proper balancing procedures

· Act as a resource to identify and resolve client servicing issues

· Build Client Rapport

· Provide excellent client service to all FNB clients

· Where problem resolution is required, take thorough information from the client and get back to them in a timely manner

· Ensure a confident tone that reassures the client we will follow up with resolution

· Greet and welcome every client as they enter the branch; acknowledge by name, if known

· Assist clients in achieving their financial goals and objectives by having Quality Conversations referring to business partners.  

· Address client issues or concerns; engage branch management when needed to provide full solutions for clients

· Help create and establish a business relationship between the Branch manager and the client

· Engage the Branch Manager when faced with complex client account issues

· Answer the phone within the Branch professionally, promptly, and pleasantly

· Other duties as assigned

Risk Management

· Ensure compliance with security and audit procedures

· Adhere to all applicable policies and procedures

Additional Responsibilities

· Participate in team meetings –daily huddles 

· Understand goals and objectives for the branch

· Review and maintain knowledge of product guides, fees and policies to stay current on FNB offerings 

· Provide answers and assistance for client questions/concerns, utilizing resources within the branch

Preferred Skills/Traits: Great attention to detail, effective communication, problem solving while giving excellent customer service, High School diploma or equivalent, previous cash handling or customer service experience preferred. Basic math and computer skills. Must be available to work 2-3 Saturdays a month.  Ability to work at other branches as needed.

Physical Requirements:  This position requires a high degree of mobility. Prolonged Standing (5-8 hours per day), frequent use of hands and upper body to manipulate/grasp objects/branch equipment, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height (Vault, ATM etc.), frequent forward reach, frequent lifting of 1 – 30 lbs., occasional lifting of up to 50 lbs.

Skills and Competencies

The successful candidate will demonstrate:

• Customer service skills
• Communication skills
• Attention to detail and accuracy
• Organization and time-management skills
• Problem-solving and decision-making skills
• Professionalism and dependability
• Ability to maintain confidentiality
• Ability to work collaboratively with others

Work Schedule

The normal work schedule for this position is Mon- Fri, 8am - 5pm, 2 to 3 Saturdays a month

This position may require occasional overtime, or schedule adjustments based on business needs.

Compensation and Benefits

Compensation depends on experience.

First National Bank of Bellevue offers a comprehensive benefits package for eligible employees, which may include:

• Medical, dental, and vision insurance
• 401(k) retirement plan with employer matching contributions
• Paid time off
• Paid holidays
• Short-term disability insurance
• Life insurance
• Employee assistance program
• and others

Equal Employment Opportunity

First National Bank of Bellevue provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment based on applicable protected characteristics under federal and state law. Employment decisions are based on qualifications, merit, business needs, and other lawful considerations.