Community Support Representative

About Centific

Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.

Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

About Job

Fraud Community Support Representative

Role Summary

The Fraud Community Support Representative is responsible for handling fraud-related queries and cases from the global contributor community, helping maintain a safe and trustworthy environment across all OneForma projects.

This role investigates suspected fraud or abuse, communicates clearly with users, and applies internal policies and procedures consistently while working closely with Community Support and other stakeholder teams.

Key Responsibilities

• Handle fraud-related tickets and cases in Dynamics and internal tools, providing clear, timely, and accurate responses to contributors.
• Review suspicious accounts, patterns, and activities, including KYC results, multiple accounts, and unusual behavior, and decide on appropriate actions based on internal guidelines.
• Apply account-level actions such as warnings, temporary holds, and deactivations when needed, documenting decisions and rationale clearly.
• Collaborate with Community Support, Recruitment, Project teams, and other stakeholders to clarify cases and escalate complex issues.
• Contribute to improving fraud workflows, macros, and documentation by flagging recurring issues, gaps, and edge cases.

Preferred Technical and Professional Expertise

• You are an outgoing and socially confident person who enjoys connecting with people from around the world.
• You can work independently while also collaborating effectively as part of a team.
• You are willing to go the extra mile, and you actively contribute ideas that support the team’s broader goals.

Skills and Requirements

• Strong written English communication skills with a clear, professional tone in contributor interactions.
• High attention to detail and ability to follow structured guidelines while using sound judgment in ambiguous cases.
• Comfortable working with multiple tools, including Dynamics, internal platforms, and KYC tools, and learning new systems quickly.
• Experience in customer support, community support, operations, or trust and safety / fraud review is a plus, especially in a crowdsourced or freelance environment.
• Ability to work independently, manage a steady ticket volume, and collaborate effectively with a distributed team.

What We Offer

• Full-time contract, paid leave, and other benefits.
• The opportunity to work with an international team of talented colleagues across Spain, India, the Philippines, the USA, and more, in a diverse and open-minded environment.
• Growth opportunities within the company; this is an entry-level position where you can develop your skills and apply them to a wide variety of cases and situations.

Who We Are

OneForma is part of Centific, a global digital technology services company delivering solutions across multiple industries.

Centific follows a people-first, intelligence-driven approach that helps brands create meaningful experiences, long-term value, and lasting customer loyalty.

OneForma is an online community of go-getters and professionals who want the flexibility to work when they want and from where they want.

We offer opportunities in translation, transcription, internet judging, testing, and data collection or labeling across 200 markets, for both part-time and full-time roles.

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.