Wellness Department Team Leader

Description

The Wellness Department Team Leader (DTL) is responsible for overseeing and directing all aspects of the Wellness department operations. The Wellness Department Team Leader (DTL) is responsible for ensuring an excellent experience for customers in the Wellness Area. This customer experiences revolves around providing high quality products and service selections, in-depth knowledge of products and tends and consistently providing excellent customer service. The Wellness DTL, under the guidance of the Store Leadership, works with team members ensuring performance criteria of the department are being meet and exceeded in areas such as labor budgets, margin, sales goals and team member training. This position upholds management best practices, develops and mentors department team members, adheres to labor and product safety guidelines, and ensures compliance with policy and procedures by establishing clear expectations in a manner that upholds the values of La Montañita Food Cooperative.

SOME ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

• Ensures the department operates effectively and efficiently; facilitates day-to-day operation and guarantees performance standards are met and that team members consistently work towards their ideal and peak performance.
• Creates, develops, communicates, implements, audits, and evaluates operating standards and procedures and makes adjustments as needed.
• Supervises work performance and conduct of team members and supports the performance management practices as needed and in accordance with policies, procedures, labor and legal guidelines.
• Models behaviors that support the values, through supportive and participatory leadership, promoting cooperation, team building, and motivating team members to achieve goals.
• Helps create and facilitates trainings for team members that enhance and build upon their skills, knowledge and abilities.
• Conducts regular performance evaluations, timely feedback sessions, meetings/huddles and provides coaching to promote the growth and development of team members.
• Supports marketing and outreach initiatives and contributes to marketing, outreach, and events as requested
• Orders, receives, and merchandises products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards. 
• Establishes annual department budget with guidance from Store Management, budgets that include sales, gross margin, labor cost, and net profit.
• Monitors and ensures labor and margin ranges, direct and indirect expenses comply with approved budget.
• Monitor and oversee the accurate costing and pricing of all products.
• Consistently replenish products to ensure visibility.
• Maintains a working knowledge of all wellness products as well as non-wellness items throughout the store to respond to customers to ensure they get the products they want and need.
• Adequately accepts, orders, receives, prepares, packages, labels, displays, stocks, and replenishes floor stock and inventory merchandise.
• Maintains and is accountable for accurate and attractive signage within the department.
• Helps customers make product selections by answering questions and providing information about all items.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.
• Practices preventive maintenance by properly inspecting equipment and notify appropriate department or store team leader of any items in need of repair.
• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product freshness, safety, refrigeration, sanitation and weights and measures are being adhered to and met.
• Maintains presentation and quality standards in the department.

Requirements

REQUIRED QUALIFICATIONS AND ATTRIBUTES: 

• High School diploma or GED.
• Minimum of three (3) years’ previous Customer service skills (able to complete the full customer service cycle).
• Minimum of three (3) years’ previous experience with wellness and mercantile items.
• Minimum of three (3) years previous supervisory experience.
• Knowledge of products, buying, pricing, merchandising, and inventory management.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Capable of teaching others positively and constructively.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Food safety certification. If not currently certified, will commit to completing certification within 1 month.
• Demonstrates decision-making ability, leadership skills, and ability to prioritize and delegate.
• Experience with email, Microsoft Office, and operations-related applications.
• Effectively present information in one-to-one and small group situations to customers and other employees.
• Ability to adhere and follow safety, regulatory and wellness guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Able to identify and resolve problems in a timely manner.
• Able to deal and adapt to changes in the work environment, industry with a calm professional demeanor.
• Able to work with a diverse group of people.
• Professional appearance and manner.