Senior Director - Operations

Description

As the Senior Director of Operations, you will lead and scale operations across a large, high-output facility where operations span across receiving, production, post-production, finishing, quality, and shipping. You will operate at a strategic level, partnering closely with the Vice President of Operations and executive leadership to shape long-term operational strategy, ensure scalable capacity, and deliver consistent, high-performance outcomes.  This role is all about building alignment, developing strong leaders, and making sure our systems, processes, and teams can keep up with growth while fostering a culture of accountability, safety, and continuous improvement. This isn’t about managing day-to-day tasks. It’s about raising the bar across the entire operation.

Why SendCutSend

SendCutSend is an on-demand manufacturing company specializing in custom sheet metal and CNC machining. We serve more than 300,000 engineers, fabricators, and businesses across the U.S. and Canada. We operate out of six US-based facilities located in Nevada, Kentucky, and Texas.

Our business is built on reliability, accountability, quality, and constant improvement. Everyone here plays a real role in our success. We value people who are collaborative, innovative, and committed to detailed high-quality work. We’re scaling fast and building the future of manufacturing. If you’re excited to join the team and grow with us, we want to hear from you!

What you’ll do

• Own the performance of the facility—ensuring receiving, production, post-production, finishing, quality, and shipping are aligned, efficient, and delivering results
• Ensure the facility is set up for what’s next—capacity, staffing, and infrastructure included
• Manage vendors and contractors for building set-up
• Oversee and lead 200+ new employees across 4 shifts (24/7 operations)
• Partner with the Vice President of Operations and executive leadership to define and execute operational strategy, capacity planning, and growth initiatives
• Lead through influence across multiple layers of leadership, including Directors, Managers, and Supervisors, to drive consistency, accountability, and performance
• Establish and monitor high-level operational KPIs, including throughput, labor efficiency, quality, and on-time delivery.
• Manage profit and loss and drive improvements
• Identify systemic bottlenecks and lead cross-functional initiatives to improve workflow efficiency, scalability, and cost effectiveness
• Ensure facility readiness to support growth, including infrastructure, staffing models, and operational systems.
• Drive a culture of operational excellence through Lean manufacturing principles, continuous improvement, and data-driven decision making
• Collaborate with HR and operational leadership on workforce planning, leadership development, and succession planning.
• Champion safety, compliance, and quality standards across all departments, ensuring consistent execution
• Facilitate strong cross-functional collaboration between departments to improve communication, coordination, and overall facility performance
• Serve as a key escalation point for complex operational challenges, providing high-level problem solving and decision-making support
• Perform other related duties as assigned

Minimum Qualifications 

• 10+ years of progressive leadership experience in manufacturing or operations, including oversight of large-scale or complex facilities
• Proven experience operating at a senior leadership level, influencing Directors and cross-functional leaders
• Strong expertise in facility operations, production systems, and end-to-end manufacturing workflows
• Demonstrated success scaling operations, improving capacity, and driving measurable performance improvements
• Deep understanding of Lean manufacturing principles and continuous improvement methodologies
• Strong strategic thinking, organizational, and problem-solving skills with the ability to balance big-picture planning and execution
• Excellent communication and leadership presence, with the ability to influence at all levels of the organization
• Experience with workforce planning, organizational design, and leadership development
• Proficient with Microsoft Office Suite, Google Suite, or related software

Preferred Qualifications

• Experience in sheet metal, fabrication, or industrial manufacturing
• Experience managing multi-shift operations
• Knowledge in structured problem-solving methodologies
• Budgeting and resource planning experience
• Bachelor’s degree in Operations, Engineering, or related field

Essential Physical Requirements

• Ability to move throughout office and manufacturing environments for extended periods
• Ability to stand, walk, bend, and climb stairs while conducting shop floor reviews
• Ability to visually inspect equipment, materials, and processes to assess quality and safety
• Ability to occasionally lift up to 25 pounds
• Ability to work in environments with noise, moving equipment, temperature variation, and industrial hazards while following safety protocols

Work Environment

• This role works across office and manufacturing environments and requires regular presence on the shop floor 
• Use of required personal protective equipment (PPE) when in manufacturing areas
• Exposure to noise, moving machinery, and metal materials