Receptionist

The Receptionist provides clerical support for the Public Works Department including greeting the public at the front counter and over the phone. This position produces a variety of correspondence, reports, memorandum, and other material. Must maintain courteous and cooperative working relationships with administrative and other County personnel, public agencies, and the general public, and work under the guidance of Local/State/Federal regulations and County policies/procedures. 20 Hours/Week. 
Provide receptionist duties to customers and administrative support to Public Works staff.

• Serve as initial point of contact for the public in a professional and courteous manner.
• Answer phones, take messages, screen and direct calls, and generally facilitate communication within the department and between the department staff and the community.
• During peak periods of work, returns calls for Division Managers scheduling time for manager response.
• Provide information and general assistance to the public and County staff regarding Public Works services and programs.
• Receive, input, and track customer complaints, requests for service and general feedback using the current electronic system. 
• Collect, sort, and distribute incoming mail and faxes; process outgoing mail and faxes.
• Complete required department filing accurately and within established timeframes. 
• Fulfill public requests for copies of aerials and maps, and distribute permits.
• Assist with department records management requirements and public disclosure requests. 
• Receive and input permits and other data into computer systems and collect permitting fees.
• Serve as front counter cashier.
• Maintain office supplies inventory.
• Maintain and operate office machinery, arranging for repair/services.
• Complete copying, collating, and distributing tasks as required.
• Create correspondence, forms, and other material for the office.
• Maintain a clean and tidy front office space and waiting area.

OTHER FUNCTIONS

• Assist with special projects as needed.

This job description is a summary of the primary functions and expectations for this position. Additional department-related duties may be assigned as required.
 

• High School Diploma or GED equivalent.
• One (1) year of experience working in an office setting.
• One (1) year of customer service experience.
• One (1) year of cashiering experience.
• Valid Washington State Driver’s License.
• A criminal history and background check will be performed on qualified applicants. Convictions may preclude candidates from employment in certain circumstances. Factors such as relativity to the position, age and time of the offense, seriousness and nature of the violation, and rehabilitation will be taken into account.

Work is typically performed in an office environment, but could include others such as vehicles, public meeting locations, and private residences. Occasional exposure to angry or emotional customers. Must be able to sit for extended periods, stand, walk, crouch, kneel, stoop and grasp. Must be able to traverse a variety of surfaces and ascend/descend stairs. Must be able to read printed materials and a computer screen; must possess hearing and speech to communicate clearly in person or over the telephone. Must be able to lift up to 25 pounds; potentially more with assistance. All safety regulations, policies, and procedures must be adhered to at all times.
 
Occasional travel may be required for training opportunities and /or meetings; must be able to safely operate a motor vehicle in all weather conditions and levels of daylight. Employee may be required to utilize his/her private vehicle in the performance of the job duties but will be reimbursed for mileage. 
 
Work is typically scheduled between 10:00 AM and 2:00 PM Monday through Friday; however, at times there are variations in working hours that will require work outside of this schedule, including occasional evening and weekend work. Regular and reliable attendance and punctuality are required.
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.