Temporary Customer Data Specialist

Position Overview: 

At Entrust, our strength is how we effectively deliver leading-edge products and solutions to our customers, and we’re proud to set the standard for success in our industry. To support our growth, we’re seeking a Customer Data Specialist within the Global Customer Operation’s team. The Customer Data Specialist is responsible for the administration and tactical maintenance of data within the Oracle Trading Community Architecture (TCA) module. The position requires the use of independent judgment to manage all assigned projects, daily tasks, and interpret and apply Entrust business practices and systems. This individual is also responsible for providing Entrust’s internal customers with a highly reliable experience and additional projects and responsibilities as assigned.

Responsibilities:

• Address opportunities for process and/or system improvements to enhance the customer experience

• Serve as a liaison between customer and non-customer facing colleagues to ensure timely and appropriate transfer of information and response to inquiries

• Accurately document inquiries and issues into proper databases

• Collaborate with colleagues as needed to manage workload

• Meet or exceed performance standards and metrics with a focus on quality, accuracy, timeliness, and effective communication

• Manage and respond to all Installed Base requests sent to Customer Master including, but not limited to:

  • Moving serial numbers or instances to different partner or direct accounts

  • Updating bill to or ship to site locations for serial number or instances

  • Adding and updating preferred service technicians tied to their respective regions

  • Moving serial numbers or instances to different end user accounts

  • Inactivate and expire instances as requested by service, contracts, or marketing

  • Create instances for items not in the installed base due to system errors

  • Researching serial number information for service or contracts as requested

  • Create child instances for field upgraded products

  • Maintain integrity of the data that is entered into the Oracle Installed Base

  • Inactivate, merge, and maintain all information in the Installed Base on an ongoing basis using the established processes and approvals

  • Act as subject matter expert on Installed Base for departmental projects

  • Additional responsibilities as assigned by department manager

Qualifications: 

• High School Diploma/GED and equivalent training, Associates Degree preferable

• 2+ years of customer service experience

• Experience in a service or manufacturing environment utilizing integrated business systems

• Proficiency with Microsoft Office

• Skilled in fast-paced, accurate data entry

• Familiarity with Oracle EBS, specifically for trading community, order management, and installed base

• Familiarity with Salesforce.com or another CRM system

• Bachelor’s degree in Business

• Excellent verbal and written communication

• Able to work independently and in a team environment, demonstrating professional demeanor in all work-related interactions

• Self-motivated with the ability to execute multiple projects at once with high-quality output

• Exhibits agility and flexibility to adjust to changing demands

• Ability to engage and interact with various teams with impact and influence

• Customer Service experience in a business-to-business environment

Compensation Range:

The pay range for this position is $25.00 - $28.00 per hour (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [email protected].

Recruiter:

Marcina Stewart

[email protected]