- Location
- Frankfort, KY, US
- Department
- Customer Service
- Education
- High School
- Closing date
- Today
- Source
- iCIMS
Description
Job Description/Responsibilities
Join the team that creates memorable experiences for visitors from around the world at Buffalo Trace Distillery. As a Guest Experience Ambassador, you’ll serve as a key point of contact for guests, helping ensure a welcoming, seamless, and engaging visit from arrival through departure. This role offers the opportunity to work in a dynamic hospitality environment while supporting tours, tastings, reservations, and visitor services.
Schedule: This is a part time position working 16-24 hours a week including working weekdays and weekends.
What You'll Do
- Welcome and assist guests throughout their visit, providing exceptional customer service and support.
- Manage visitor check-in processes, reservations, and guest inquiries via phone and email.
- Support visitor flow through parking, transportation, greeting, and tasting experiences.
- Help create a safe, organized, and enjoyable environment for all guests.
- Collaborate with team members to continuously improve the visitor experience and daily operations.
Qualifications/Requirements
Required
- High school diploma or GED equivalent.
- Must be 21 years of age
- Must be able to work 2 weekends a month (including Saturday and Sunday)
Preferred
- 1+ year of hospitality, tourism, customer service, or guest experience experience.
- Experience working directly with visitors, customers, or guests in a service-focused environment.
Physical Requirements
- Ability to stand for extended periods throughout the workday.
- Ability to lift and move up to 40 pounds.
Skills
Customer Service
