- Location
- Santa Clara, CA,US, US
- Type
- Full-time
- Seniority
- Lead
- Source
- Eightfold
Description
You will own, build, and manage the RMA and FA debug and root-cause analysis for existing and new Nvidia AI/ML products. You will conduct tests, and root-cause analysis. Conduct and lead debug and root-cause analysis of field RMAs. Collaborate with Systems Engineers, Hardware engineers, Software engineers, and operations engineers as required Scale root cause FA capabilities within your organization Create FA result reports that align with standard 8D or similar process Analyze RMA, FA and repair data. Identify trends and raise quality alerts when necessary. Drive resolution, containment, and mitigation plans for such quality alerts Oversee hardware quality performance, monitoring field quality data and associated metrics including RMA rates, MTBF, and Reliability Ratio Manage operational perf of FA at CMs, ensuring partner achieve key perf indicators including FA cycle times, fault duplication rates and fault isolation rates Oversee the setup of new products into Failure Analysis operations Experience with enabling reliability tests such as HTOL and quality tests such as Burn in