- Salary
- $125k – $187k
- Location
- Field-CO, United States of America
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Engineering
- Education
- Bachelor
- Source
- Workday
Description
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
The Role
This hybrid role combines the immediate responsibilities of a skilled Technical Support Engineer within a SaaS (Software as a Service) environment with an Site Reliability Engineering (SRE) focus. The ideal candidate possesses a strong technical foundation, thrives in a fast-paced troubleshooting environment, and is passionate about automating processes to ensure exceptional customer experience. The successful candidate will have the opportunity to run, support and grow an AI Security Public SaaS platform. Running AI Inference at scale.
Key Responsibilities
Proactive Monitoring and Uptime Assurance:
Monitor key SaaS application metrics, logs, and alerts to identify and preempt potential service disruptions.
Maintain a 24/7 support model ensuring high availability and performance of the SaaS environment.
Customer-Centric Incident Response:
Serve as a primary point of contact for technical customer inquiries and issues.
Collaborate with customers to understand their needs, troubleshoot problems effectively, and provide clear explanations.
Triage, escalate, and own the resolution of technical incidents.
Development Team Collaboration:
Analyze metrics, logs, and incident reports to provide critical insights to the development team for troubleshooting and continuous improvement.
Drive efficiency by identifying patterns and areas for automation.
Site Reliability Engineering (SRE) Development:
Propose and implement process automation to streamline incident resolution and improve overall system reliability.
Introduce SRE concepts and best practices as the team matures, enhancing monitoring, alerting, and self-healing capabilities.
Qualifications
Required:
Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience.
[1-3+] years of experience in a technical support or systems administration role.
In-depth understanding of SaaS environments and cloud-based architecture (Preferably AWS).
Proficiency in a scripting language (e.g., Python)
Solid Understanding of web technologies (HTTP, REST APIs, JSON, etc.).
Excellent problem-solving, analytical, and communication skills, both written and verbal.
Ability to work independently and collaboratively within a team.
Willingness to learn new technologies and adapt to changing requirements
Experience working with a ticketing system
Preferred:
Knowledge of monitoring tools (e.g., Prometheus, Grafana).
Experience with configuration management tools (e.g. Terraform).
Familiarity with cloud infrastructure and technologies.
Previous exposure to SRE principles and practices.
Strong understanding of networking, databases (Postgresql), and operating systems (Linux).
Experience with Kubernetes
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A successful candidate will be a mid-level professional ready to step up. They possess the experience to confidently support our SaaS application outside of core development hours and have a passion for growth. We're looking for someone who will take the initiative, champion automation initiatives, and proactively enhance the reliability of our global SaaS environment. You'll own incident response, driving issues to resolution with a sense of urgency. The ideal type of person will be someone looking to take that next step in their career. The ideal candidate will also participate in an out of hours on call rotation.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $124,800.00 - $187,200.00F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].
