Drain Technician

Description

At Hoover, we’re more than just a home services company — we’re a team that feels like family. As a trusted and rapidly growing local business, we take pride in delivering exceptional service to our community while creating a workplace where employees feel supported, valued, and empowered to grow.

Due to continued growth, we are looking to add a Residential Drain Technician who is skilled, customer-focused, and motivated to build a long-term career with us.

At Hoover, you get more than just a paycheck — you get the opportunity to advance your career with ongoing training, strong leadership support, and a company that truly invests in its people.

What We Offer

Competitive Compensation & Benefits

• Competitive pay
• Biweekly pay schedule
• Medical, dental, and vision insurance
• Prescription drug coverage
• Life insurance
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP)
• Company-matched 401(k) retirement plan
• Paid time off and vacation
• 6 paid holidays
• NB Fitness discount

Company-Provided Resources

• Company vehicle
• Gas card
• Uniforms
• iPad

Career Growth & Support

• Consistent weekly work schedule
• Ongoing weekly technical and professional training
• Supportive team environment with advancement opportunities

Responsibilities

Customer Service & System Solutions

• Perform system safety inspections
• Utilize Flat Rate Pricing Guides
• Present and sell membership plans and additional services
• Educate customers on available solutions and recommendations
• Diagnose customer concerns accurately and professionally
• Provide estimates using company pricing guides
• Build trust-based relationships with customers at the decision table

Quality Assurance

• Complete post-call quality checks
• Follow “Better Than You Found It” cleanup standards
• Double-check all completed work for accuracy and quality

Documentation & Reporting

• Complete all paperwork accurately and on time
• Ensure all forms are fully completed with required signatures
• Maintain digital and printed records as required

Forms may include:

• Inspections
• Solution-based options
• Parts used
• Warehouse checkout
• Equipment checkout
• Materials, parts, and equipment orders

Invoicing & Job Documentation

• Complete invoices in full with accurate payment information
• Take before, during, and after photos of all jobs
• Upload all required documentation and photos promptly

What Success Looks Like

• Maintain a 40% conversion rate on technician-generated leads
• Deliver 5-star customer service experiences
• Arrive on time for meetings and training sessions
• Actively participate in training and development opportunities
• Seek continuous improvement and professional growth
• Complete assigned training materials and homework on time

Traits We Value

Accountable

Positive, dependable, and hardworking with a strong sense of responsibility.

Professional

Excellent communication and customer service skills.

Coachable

Team-oriented, humble, energetic, and eager to learn.

Integrity

Committed to honest communication and quality workmanship.

Organized

Maintains a clean, organized work environment and company vehicle.

Sales-Minded

Comfortable presenting solutions and educating customers on upgrades and options.

Technical Expertise

Strong troubleshooting, diagnostic, and problem-solving skills.

Entrepreneurial

Motivated to ask for the business and committed to getting the job done right the first time.

Requirements

• Valid driver’s license
• Minimum 1 year of customer service experience
• Drain experience preferred but not required