Customer Support Associate - Polish and English Speaker

We are looking for a person for a position of Customer Support Executive to deliver the personalized, high-quality support to our customers who encounter various questions using Amadeus products and solutions.

In this role you'll be responsible for:

• Support customers on the phone, portal and online chat with a wide variety of queries

• Research customer question in a timely manner and follow up directly with the customer with recommendations and action plans

• Gain a broad knowledge of Amadeus products to answer a wide variety of customer questions

• Display a positive can-do attitude and demonstrate a commitment to delivering excellent customer service

• Provide premium support services and collaborate with internal  teams

About the ideal candidate

• University degree or equivalent qualification

• Experience in customer service role

• Experience in GDS and Helpdesk functionality

• Travel industry experience 

• Proficiency in Polish & English

• Strong problem-solving abilities, attention to detail and reliability

• Ability to work effectively unsupervised, achieving deadlines and objectives

• Positive and collaborative attitude, willing to relate and work closely with others

• Customer focus approach

• Ability to prioritize workload to ensure targets are met

What we can offer:

• 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.

• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

• 🌟 A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them (50% at the office)

• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.  

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.