- Location
- Sofia, Sofia, Bulgaria
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Success Management
- Seniority
- Entry
- Education
- Bachelor
- Industry
- Technology
- Category
- Customer Success
- Role type
- Individual Contributor
- Environment
- Office
- Source
- BambooHR
Overview
This role supports the Customer Success team with CRM data management, customer retention activities, and renewal processes. Key responsibilities include analyzing CRM data quality, supporting renewal cycles, tracking financial KPIs, providing customer onboarding support, and serving as liaison between customers and internal teams. Candidates should have a bachelor's degree in a relevant field, fluency in English, and preferably 1-2 years of experience in customer success or related areas. The position offers exposure to AI and knowledge graph technologies, flexible working arrangements, career development opportunities, and a supportive international team environment with work-life balance initiatives.
Skills
JIRAHubSpotSlackGoogle Workspace
Benefits
Career development pathFlexible working hoursWork from home optionsCompany-sponsored social activities
Licenses & Certifications
Customer Success certifications
Languages
English
Remote Scope
Global
