Terrain Assistant Manager - Nursery

Location

This position is located at 297 Boston Post Road, Wayland, Massachusetts, 01778 United States

Role Summary

The Assistant Manager of the Nursery Department contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in Nursery Department operating procedures and support mentorship of the associate team.

Role Responsibilities

Customer Experience

• Leads by example in cultivating Terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customer
• Shares nursery product knowledge, new arrivals, and current trends to inform the customer and inspire their indoor and outdoor spaces
• Collaborates with the leadership team and Artisans on the creation of an engaging visual experience that appeals to the customer
• Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services

Leadership + Team Management

• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Seeks out knowledge to become a product and vendor expert; plans and executes meetings that are collaborative, educational, and elevate employee confidence in servicing the customer
• Supports team development with new hire onboarding and continued education of the team through cross training of multiple departments
• Provides timely and specific employee feedback to create a culture of action and accountability

Visual + Business Operations

• Supports daily operating processes such as opening and closing procedures, omni and shipment processes, and helping with facilities or IT issues
• Assists in visual needs including store cleanliness, product display standards, stock level maintenance, visual merchandising updates, promotional signage, and markdown execution
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Contributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
• Provides insights related to the customer and employee experience and communicates feedback to the Shop or Store Manager

Role Qualifications

• Terrain brand fan
• 2+ years leadership experience
• Knowledge of home décor trends & gardening
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $22.50/Hr.