- Location
- Lisbon
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Entry
- Industry
- E-commerce
- Category
- Customer Support
- Role type
- Individual Contributor
- Environment
- Office
- Closing date
- Today
- Source
- CareersPage
Description
Lisbon | Full-time | Start Date:27 July 2026
Ready to build a career in a fast-paced, international environment?
Join a dynamic support team at the heart of the e-commerce experience. This is more than a customer service role—you'll be the key player ensuring seamless online journeys, solving real-time challenges, and delivering exceptional service that truly makes an impact.
Your Mission
As a Support Specialist, you'll manage the full lifecycle of customer orders while maintaining top-tier service standards. You'll handle sensitive data, collaborate across teams, and solve complex issues with precision and speed.
What You'll Do
Manage end-to-end customer interactions (phone, email, chat) related to online orders
Handle delivery tracking, returns, refunds, payment queries, and shipping investigations
Review and process order-related data and business requests
Collaborate with couriers, financial institutions, and internal teams
Ensure strict compliance with PCI & GDPR policies
Analyze and resolve complex cases, escalating when necessary
Contribute to continuous improvement of customer experience and team performance
What You Bring
We're looking for driven individuals who thrive under pressure and care about the details that matter.
Italian (near native) + English (B2 or higher) – written & spoken
Strong communication and problem-solving skills
High attention to detail and accuracy
Ability to work independently and make confident decisions
Comfortable handling sensitive/confidential data
KPI-driven mindset with a proactive attitude
Team player with strong collaboration skills
Nice to have:
Experience with SAP or back-office tools
Previous customer support or e-commerce experience
Training & Onboarding
We set you up for success from day one:
Fully paid training (15–20 working days)
Monday–Friday | 09:00 – 18:00 (incl. holidays)
Training conducted in English
Includes customer management across phone, email & chat
Hands-on learning + independent task execution
Working Schedule
40 hours/week (8h/day + 1h lunch)
Rotational shifts: Monday to Sunday
Operating hours: 07:00 – 00:00
Flexibility required (including occasional overtime based on volume)
What's in It for You
You can choose your package:
Option 1: 1,040.66€ gross/month + company apartment
Option 2: 1,240.66€ gross/month (no company apartment)
Performance bonus
Holiday & Christmas allowances included
Food Allowance
Private Health Insurance
Career growth opportunities in an international environment
Hiring Process
Application Review
Online Language Assessment
Interview with the Client
