Operations Executive

Company Profile:

Easebuzz is a payment solutions (fintech) company that enables online merchants to accept, process, and disburse payments through developer-friendly APIs. We are focused on building plug-and-play products—including payment infrastructure—to solve end-to-end business challenges across sectors.
We’re at the center of all things fintech: payments, lending, subscriptions, eKYC—you name it. Easebuzz is where innovation meets execution.
We have been consistently profitable and continue to scale rapidly, having grown 4x in the past year alone. Backed by a strong product roadmap and execution, we recently closed a fresh funding round of $30 million in 2025, led by leading VC firms and strategic investors. This comes in addition to our earlier $4 million fundraise in March 2021.
Easebuzz has been granted Full Authorization from the Reserve Bank of India (RBI) for payment aggregator license in 2025.
Our corporate culture is built on openness, ownership, and collaboration. We are an equal opportunity employer and celebrate diversity across all levels. At Easebuzz, you’ll find yourself working with passionate colleagues who are committed to growing together.
Headquartered in Pune, we also have a presence in Delhi, Mumbai, Kolkata, Bengaluru, and Gurugram.

 

 

Merchant Support Specialist responsibilities include:

·       Responding to customer queries in a timely and accurate way, via phone, email or chat

·       Identifying customer needs and helping customers use specific features

·       Analysing and reporting product malfunctions

 

Job brief -

We are looking for a Merchant / Customer Support Specialist to assist our merchants/customers with technical problems & basic queries when using our products and services.

 

Support Specialist responsibilities include resolving queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, the candidate should be an excellent communicator who’s able to earn our merchants/customers’ trust. He/she should also be familiar with Salesforce software.

Ultimately, He/she will help establish our reputation as a company that offers excellent Support during all sales and after-sales procedures.

 

Responsibilities:

1.     Respond to queries in a timely and accurate way, via phone, email or chat

2.     Identify merchant/customer needs and help merchant/customers use specific features

3.     Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)

4.     Monitor customer complaints and reach out to provide assistance

5.     Share feature requests and effective workarounds with team members

6.     Inform merchants/customers about new features and functionalities

7.     Follow up with merchants/customers to ensure their technical issues are resolved

8.     Gather merchant/ customer feedback and share with our Product, Sales, tech and Marketing teams

 

Requirements and skills:

1.     Experience as a Customer Support Specialist or similar CS role

2.     Familiarity with our industry is a added advantage

3.     Experience using help Salesforce software and remote support tools

4.     Understanding of how Salesforce CRM systems work

5.     Excellent communication and problem-solving skills

6.     Multi-tasking abilities

7.     Patience when handling tough cases

8.     Graduation/Post-Graduate 

 

Employment Type

Full Time