- Location
- , TH · Bangkok-Bangkok, TH
- Type
- Full-time
- Department
- Operations
- Experience
- 1+ years
- Closing date
- Today
- Source
- iCIMS
Description
Qualifications
Main Requirements:
- Bachelor’s degree or equivalent diploma in any discipline
- Candidate must be able to work on rotational shift (3 shift / 5 working days)
- Minimum 1 years’ experience as QA in call center
- Must be proficiency in English & Japanese in terms of written, reading and speaking
- Able to start work immediately is preferred.
- Language Requirements:- English- Japanese
Responsibilities
Key Responsibilities:
- Conduct root cause and other data analysis
- Conduct QA evaluations per client requirements and provides QA progress reports to team lead
- Act as escalation point of contact for process questions, issues and resolution
- Act as Subject Matter Expert (SME) for QA evaluations
- Participate as project team member in problem prevention and continuous improvement projects
