Summary:

Under general direction of the Operations Team Leader, the overall purpose of this position is to work proactively as a member of the operations team in providing a customer focused service responsible for:

• Performing operational functions effectively and efficiently, and in accordance with World Courier Global and Japanese policies and procedures and regulatory requirements, which includes:

• Preparing and executing customer shipments for air export and import, utilising the company’s shipment processing systems and completing regulatory clearances

• Monitoring shipments in transit,  initiating effective action as necessary to rectify issues

• Linking with the airlines and World Courier brokers as required

• Shipments airlines booking; Controlling our Air freight levels

• Training other team members in Customer Service and Dispatch on the requirements necessary for import and export procedures

• Assisting with answering telephone calls as necessary

• Actively supporting other functional areas of the business as required

• Any other duties as directed by the Operations Supervisor or Operations Manager

• Ensure that shifts - including weekend shifts when applicable - are established in agreement with the Operations Team lead / Operations manager

Responsibilities:

• Utilise appropriate company shipment and export processing systems

• Update and finalise jobs

• Enter applicable information and charges

• Check customer export documents and attach to job

• Complete international carrier’s Master Air Waybill and other associated documents

• Complete company’s Declaration of Security

• Complete and transmit Flight Waybill (Master Air Waybill) and House Air Waybill information to carrier

• Post flight shipments

• Ensure all shipments are checked prior to driver delivering to international carrier

• Confirm shipments comply with security and regulatory requirements

• Confirm shipments are packed, labelled and marked correctly

• Constantly monitor operations email

• Manage all communication responding to customers and where appropriate, immediately forwarding emails to other personnel

• Utilise appropriate company shipment processing system

• Constantly monitor and manage all communication via job notes

• Notify consignees of pending shipments, confirming import and delivery details

• Update jobs by entering appropriate information and charges and attaching all applicable import documents

• Proactively coordinate training with other team members

• Client Services Team members

• Dispatch team members

• When necessary: agents and their drivers

• Prepare customer shipping documentation as required

• Organise shipment collections liaising with customers and domestic agents

• Acquiring and maintaining knowledge and understanding, and complying at all times with:

• Company Code of Conduct and Policies

• World Courier global and World Courier Japan policies and procedures relevant to the position

• Company security requirements and Health & Safety System

• Reporting all security breaches and incidents in a timely manner

• Taking all practical steps to ensure own safety and the safety of others while at work; reporting all accidents and incidents in a timely manner

• Ensure compliance with relevant Work Health & Safety legislation and that any issues are identified and actioned in line World Courier Japan policy

• Actively promote a culture that follows the Cencora Values 

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Skills and Knowledge:

• Significant customer service and/or operations experience

• Strong international & domestic geographic knowledge

• An understanding of Imports and Exports processes and statutory requirements

• Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook

• Experience negotiating timelines and pricing with a range of stakeholders

• Strong interpersonal and communication skills

• Sound level of numeracy and demonstrated attention to detail

• Strong time management and organisational skills

• Sound written and verbal communication skills

• Problems solving skills

• Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands

• A calm and customer focused approach

• Ability to use initiative

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier K.K. Japan

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned