Claims Specialist

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.  We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.  As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. 

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Job Description: Aviation Claims Handler

How does this role contribute to our collective success?

AXIS is a multinational insurance company with a focus on aviation insurance.

For our Claims Department we are looking for a passionate aviation claims handler to handle a variety of losses located here and across the world.

A high quality of claims handling is critical to AXIS’ reputation and is a key differentiating factor for us in the highly competitive insurance markets.

You will have a unique role and as a claims handler contribute directly to AXIS’ performance in this area and will be very visible in the team.

What will you do in this role?

You will mainly be responsible for the examination and resolving of claims and accurately administer file reserves and payments.

You will deal with our different local and international insureds in the aviation sector (private owners, commercial operators, manufacturers, ground handlers, flying clubs etc.) through surveyors, lawyers and brokers.

In your job you will concentrate on the following tasks:

• Handling Hull and Liability claims (material damages to planes, personal injuries, third party damages)

• Assessing the general liability, passenger liability, corporate, product liability of insureds in connection with losses.

• Ensuring the timely resolution of claims in coordination with involved parties

• Verifying and analysing expert and legal reports

• Maintaining, updating and following up on claims files

• Pro-actively communicating developments and outcomes to all key internal and external stakeholders

• Initiating claims payment

• Ensuring overall satisfaction of the broker and client and a fair claim settlement

You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• Strong interest in aviation and a desire to learn about the sector

• Languages: Dutch, English, French (CEFR Level C)

• Personal characteristics:

  • Excellent administration skills, attention to policy coverage, structure & detail

  • Likes to communicate and present arguments to clients and brokers precisely

  • Able to prioritise & be organised

  • Professional with a service-minded attitude

What we prefer you to have:

• Education: Legal degree, Insurance degree, or job relevant degree

• Career level: Some existing experience in a claims department (non-life), in an insurance company, or brokerage firm

• German proficiency and strong English proficiency would be an asset

Role Factors:

In this role, you will receive in-house training.

You will be required to work some days per week in our Brussels office.

You will be based in our new, hybrid and highly modern workplace.

What we offer:

You will be eligible for a comprehensive and competitive benefits package which includes medical plans covering you and your family, health and wellness programs, retirement plan, tuition reimbursement, additional time-off and wellbeing days beside annual leave, and much more.