- Location
- Philadelphia, PA, US
- Type
- Part-time
- Department
- Education
- Seniority
- Senior
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Event Staff members assist the Events Department with executing and overseeing guest services, ticket taking, and act as a liaison between the event manager/coordinator to the guests for each event.
This role pays an hourly rate of $14.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
- Ability to direct and lead providing excellent customer service
- Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
- Assist guests for entry and exit into the complex
- Scan tickets and greet guests
- Assist fans in locating seats, access around the complex, and provide answers for any questions when asked
- Being alert and proactive to potential hazards and reporting incidents when they occur
- Monitor your assigned area for issues and opportunities to make an unforgettable experience
- Respond to all guest concerns/complaints promptly and in a professional manner
- Assist guests in ADA accessible seating sections
- Enforce all building policies and procedures to ensure a safe environment for all guests
- Manage the foot traffic flow of large crowds
- Be knowledgeable about complex emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency
- Perform other duties or tasks as assigned
Qualifications
- Experience in a hospitality or entertainment environment is preferred
- You must love working with and helping people
- Ability to stand for long periods of time
- You must be able to maintain a positive attitude while handling difficult situations
- Flexible schedule: Availability to work most events
- Evenings & Weekend availability is needed; holidays as needed
