Responsibilities

Application Administration

• Serve as the technical subject matter expert for administering Autodesk Construction Cloud
• Partner with program leaders, business leaders, project managers, business analysts, database administrators, network administrators, and security engineers on the administration of applications.
• Manage the process of collecting, documenting, communicating and prioritizing feature requests in collaboration with program leaders, internal stakeholders, and vendors.
• Analyze applications for function, features, data requirements, input requirements, output requirements and internal and external checks and controls.
• Plan, coordinate, and communicate changes and upgrades of applications with stakeholders and end users.
• Configure and support application interfaces for data integration with other applications or systems in the environment.
• Managing backups, storage, and integrity of application data or databases.
• Collaborate with stakeholders and other supporting workgroups to create, configure, and customize application reports.
• Manage user accounts and service accounts and associated roles and permissions.
• Champion best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.
• Collaborate with program managers, technology leaders, application owners, and other stakeholders on application capabilities, health, roadmaps and strategies.
• Write and maintain documentation related to the application including end user instructions, operating procedures, knowledgebase articles, technical drawings, and system reference documentation.
• Manage the documentation, training, and program for Tier 2 and/or 3 support; providing escalated support for service requests, inquiries, and problems.
• Partner with software vendors for escalated application support, reporting bugs, track and update feature request, recommending features, reviewing release documentation, and other needs.
• Conduct Business analysis to understand core processes to identify existing gaps and opportunities for improvement.
• Collaborate with workgroups within the DPR Family of Companies and align on the business needs and priorities.
• Develop process maps to document current state and future ideal state to support Application Configuration Design.

Project Management

• Act as Project Manager (as required)
• Define Project Scope, KPIs, Project Schedule, Resource Requirements
• Develop communication plans and deliver project updates to various stakeholders.

Training Development and Implementation

• Work with applicable workgroups and technology leads to develop a training program.
• Create training material and multimedia content following adult learning methodologies in collaboration with SME core group.
• Facilitate training sessions to ensure effective knowledge transfer.

Key Knowledge

• Configuring, deploying, maintaining, monitoring, and patching on-premises and cloud-based enterprise and business applications at scale for a large organization.
• Application administration concepts including application architecture; user and service accounts; services, tasks, and jobs; and load balancing.
• Application deployment concepts including utilization of multiple application or system environments (development, testing, staging, and production), testing, and rollbacks.
• Vendor management concepts including feature requests, development roadmaps, and release management.
• Project management concepts including business analysis, solutioning, timeline management and resource management.
• Working in operating systems such as Microsoft Windows and Windows Server.
• Information security concepts including confidentiality, integrity, availability, role-based access control (RBAC), principle of least privilege, auditing, logging, and permissions management.
• Information Technology Infrastructure Library (ITIL) best practices, tools, and processes such as asset, access, incident, and problem management; change control; and service request fulfillment.
• Business processes and workflows as they relate to enterprise and business applications.
• Understanding of technical configuration requirements for business systems.
• Proficient in process mapping techniques.