Customer Engagement Manager

Customer Engagement Manager  

Locations: London | Hybrid

Get To Know Us:

SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration solutions.  Its products serve the enterprise collaboration and strategic transaction markets, enabling the exchange, control, and management of information between organizations.

About the Team: 

The CEM is an integral role within the global Deal Services organization, nested within the larger Global Technical Sales organization. Within their responsible region, the CEM will define Deal Service solutions based on the client’s business needs. The CEM will also work closely with core stakeholders within Field Sales, Sales Engineers, Customer Success and Legal. Additionally, the CEM will have a cadence and work closely with our Marketing, PMO, SOC, Tech Ops, Finance/Billing and Product Management organizations.  

Why You Will Love It Here!

• Flexibility: Hybrid Work Model

• Your Future: Professional Development Reimbursement including access to SS&C University

• Work/Life Balance: Competitive holiday scheme

• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff

• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

• Training: Hands-On, Team-Customised throughout your career

What You Will Get To Do:

• Interface with advisors, corporates and other business stakeholders on the discovery, scoping and sale of our Deal Services offerings 

• Understand client business needs, gather requirements and recommend best practices through direct client interaction 

• Work closely with cross-functional teams to assemble services that meet the client’s needs 

• Prepare cost and timeline estimates, and set client expectations 

• Manager opportunities and pipeline  

• Communicate requirements and handover deals to the Deal Service delivery team for execution 

• Drive sales initiatives across the Field Sales organization to drive overall Deal Services performance 

What You Will Bring:

• Bachelors in business management or other related fields 

• 3+ years of experience in a Sales-type customer-facing role.  

• Experience working with cross-functional teams including Customer Service, Product Management, Field Sales, Pre-sales, Legal, Marketing, and Finance. 

• Demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions. 

• Strong organizational skills, with the ability to work on multiple opportunities with multiple deadlines. 

• Excellent listening, oral, and written communication skills. 

• Self-starter with the ability to work independently and manage priorities. 

• Ability to work under pressure in a fast-paced environment and think outside the box. 

• Interface with customers, colleagues, management, and project stakeholders, as needed, to ensure overall project success. 

• Optimally, has a balanced combination of large corporate and small, entrepreneurial company backgrounds. 

• Detail and goal oriented. 

• Understands financial markets (e.g. M&A, Corporate, Loans, Asset Management, Private Equity, etc.) 

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.