Usher | Part-Time| Santander Arena

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Overview

The part time event Usher is responsible for overseeing the safety of our guests. They serve as guides, answer questions from the public and also serve as ticket takers for events. 

 

This role pays an hourly rate of $11.00 - $11.50. 

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Provide excellent customer service to all patrons and employees 
• Greet all Guests in a welcoming and friendly manner 
• Conduct regular inspections of assigned and deployed positions; ensuring the safety of all fans at all times 
• Familiarity with the City of Springfield and local attractions 
• Assist with maintaining safe environment throughout MassMutual Center at all times 
• Inform Fans of seat locations and provide assistance where needed 
• Retrieve and verify Fans’ tickets, as required 
• Operate a ticket scanner and follow ticket scanning protocol as outlined in team training 
• Direct Fans with special needs/ requests to Fan Services 
• Work in compliance with the provisions of the Occupational Health and Safety Act 
• Work with enthusiasm and professionalism at all times 
• Perform any additional tasks as assigned 

Qualifications

• Knowledge of Event Services and affiliated roles & responsibilities 
• Able to work flexible and sometimes demanding schedules (including: nights, weekends, and holidays) 
• Excellent customer service, client relations, interpersonal and communication skills 
• Must be accurate and detail oriented 
• Must be physically fit to perform all essential duties/ requirements associated with this job 
• Strong knowledge of Alcohol Control Policies in event driven industry is an asset 
• Possession of valid Standard First Aid and CPR Certification is an asset 

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.