- Location
- Kuala Lumpur, Malaysia
- Experience
- 2+ years
- Source
- Workday
Description
Job Description
- Work closely with teachers to understand the progression of the students and provide actionable feedback to the parents.
- Providing excellent customer experience to increase customer satisfaction, growth, and retention rate.
- Develop and follow up with the customers and maintain a strong relationship.
- Work towards achieving service excellence and meeting monthly KPI.
Requirement
- Minimum 1 - 2 years of working experience in customer service, teaching, call center, telesales, and/or account management field.
- Excellent communication skills.
- Highly customer-centric in understanding and profiling customers’ needs.
- Able to work independently and as a team player.
- Able to read, write and communicate in both Mandarin to handle Mandarin-speaking customers.
- Resourceful and able to perform well under pressure.
- Experience working in an educational environment will be advantageous.
- Experienced candidates will be considered for a senior role.
- Entry-level candidates with great enthusiasm and willingness to learn are welcome to apply.
Skills
Customer Service