Central Customer Service Coordinator India

What This Role Is About

This role supports our Global Customer Service (GCS) operations by managing customer Requests for Quotation (RFQs) and Purchase Orders (POs) through our global mailbox. You will help ensure customer enquiries are handled accurately and on time, in line with agreed Service Level Agreements (SLAs), while working closely with Local Customer Service (LCS) and Supply Chain teams.

How You’ll Make an Impact

• Manage and process customer RFQs and POs from the global mailbox queue.

• Ensure all customer enquiries are responded to within agreed SLAs.

• Assess transaction urgency based on ETA, port, and customer type, and escalate when required.

• Partner closely with Local Customer Service teams by highlighting irregularities, risks, or exceptions.

• Support credit control processes by flagging orders that exceed approved credit limits.

• Use internal systems to understand customer-specific requirements and ensure accuracy in every transaction.

• Follow up proactively with Supply Chain and LCS on outstanding items to ensure timely completion.

• Maintain clear task ownership and ensure daily activities are fully accounted for.

• Contribute ideas to improve processes, efficiency, and service quality.

• Participate in team discussions, training, and knowledge-sharing sessions.

• Support rostered mailbox coverage on Saturdays and Public Holidays when required.

• Take on overtime assignments as needed and comply with standard operating procedures.

Who You Are

• You are customer-focused and take pride in delivering accurate, timely work.

• You are organized, detail-oriented, and able to manage multiple priorities.

• You communicate clearly and collaborate effectively with global and local teams.

• You are proactive, adaptable, and open to continuous learning.

• You thrive in a structured environment but are comfortable working independently when needed.

• You bring a positive mindset and enjoy being part of a supportive team.

Qualifications & Experience

Mandatory Requirements:

• Diploma or higher qualification in any discipline.

• 2–3 years of relevant experience in order fulfilment, supply chain, logistics, or a related role.

• Fluent in English, both written and spoken.

• Proficient in MS Office and comfortable working with systems.

• Strong planning, organization, and time management skills.

• Excellent communication and interpersonal abilities.

• Ability to work independently, meet deadlines, and perform well under pressure.

• Resourceful, dependable, and committed to delivering quality work.

Work Schedule Requirement:

• Ability to support India region working hours:
  Time: 11:00 AM – 8:00 PM
  Days: Monday – Saturday (half-day on Saturday)

Work Location: Kuala Lumpur, Malaysia

How to apply:

Sounds interesting? If you see yourself fitting into this role, please let us know why the role interest you. Apply online through our career portal at https://www.wilhelmsen.com/careers/ under Current Vacancies by creating a ‘Candidate Home’ account and thereafter upload your resume and expected salary.

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.